Reviews
Whether its for a new or used car, go to Austin Infiniti
Whether its for a new or used car, go to Austin Infiniti and ask for PJ. It will be the best car buying experience you've ever had. Patient, focused on your needs and wants while all along working with your budget to get even more than you may have been expecting. An added bonus was no pressure. All of the focus was on us and finding the right car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Robert, thank you so much for the kind words! We’re thrilled to hear PJ provided such a standout experience—patient, pressure-free, and focused on what mattered most to you. That’s exactly the kind of service we aim to deliver every time. Enjoy your new ride, and we appreciate the recommendation!:) - The Team at Austin INFINITI
Extremely professional and on my fifth car.
Extremely professional and on my fifth car. Great reliability and fun cars to drive. Service department is helpful and provides quality services. Good value.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Alan, thank you for your continued support and loyalty—it means the world to us! We're so glad to hear you've enjoyed the experience with your vehicles and our service team. Here's to many more miles of fun, reliable driving! :) - The Team at Austin INFINITI
Quick and professional service provided by the service
Quick and professional service provided by the service representative assigned. Clarity about what I wanted and main concerns.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Oscat, thank you for the great review! We’re glad to hear you received quick, professional service and that your concerns were clearly understood and addressed. We appreciate your support and look forward to your next visit! :) - The Team at Austin INFINITI
Once again, our Service Tech did an awesome job with one
Once again, our Service Tech did an awesome job with one of our QX80’s. Cant say enough about Infiniti’s service department. Truly delivers exceptional customer service every time. Work is done right and on time. Professional and helpful
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Vince, thank you for the kind words and for continuing to trust us with your QX80! We’re thrilled to hear our service team consistently delivers the exceptional experience you deserve. We look forward to seeing you again next time! :) - The Team at Austin INFINITI
My only dealings with Austin Infiniti were with the
My only dealings with Austin Infiniti were with the exceptional service department. They provided great service and nice seating area with a coffee bar. I would recommend Austin Infiniti to my friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nancy, thank you for the kind words! We're thrilled to hear that your experience with our service department was a positive one. It means a lot to know you'd recommend us to your friends and family—thank you for the support! :) - The Team at Austin INFINITI
Trevor was my service manager.
Trevor was my service manager. They fixed a hanging trim piece on the roof of my G37 convertible quite nicely as well as addressing troublesome fuel cap issue. Highly recommend this dealership, particularly their service department!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Chuck, thank you for the wonderful feedback! We're so glad Trevor was able to take care of both issues on your G37 and that everything was handled to your satisfaction. We appreciate the recommendation and look forward to continuing to provide excellent service! :) - The Team at Austin INFINITI
I purchase a vehicle directly through one of the sales
I purchase a vehicle directly through one of the sales representatives and this is the worst experience ever. I made the purchase end of February and beginning of March. I live in another state and received the vehicle on March 3rd. On inspection of the vehicle the car smelled so badly of smoke. The very next day I told them to come take back the car because of the horrible smell. It took them 9 days to pick up the car and her me it is 8 days later and I still didn’t receive didn’t receive a return of my money. They tried to take advantage of me due to being out of state and giving me excuses how people are out and that is the why I haven’t receive anything yet. This experience left such a bad taste for me that I won’t ever purchase another vehicle from Infiniti ever again.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Polly, thank you for your feedback. We understand your frustration and apologize for the delay in getting this refund issued to you. According to our records, your refund check was sent to you on 3/21 via UPS overnight shipment. We appreciate your patience and hope to have the opportunity to regain your trust in the future. Please don’t hesitate to contact us directly if you have any further questions or concerns. Thank you again and have a great day. - Eliel Ramirez, General Manager
Sold me a vehicle with 7 year old tires and a promise to
Sold me a vehicle with 7 year old tires and a promise to repair a rim but have yet to receive a returned phone call. Salesman told me tires are good for 15 years. Being that I purchased from another city I was told I needed to put down a refundable $500. When I got there I was told it was known refundable and added to my contract. Since then I had to purchase 4 new tires because chunks of rubber were flying off, Pay for a rim repair and a loss of $500 because of a lie. As a disabled Army veteran I have high standards and will never allow anyone to mistreat me. Or anyone else this is my review of Austin Infinity.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
B.spivey50, we’re sorry to hear this was the impression you were left with. Our goal is always to provide transparency and excellent service. We understand that at first glance, the age of the tires may seem concerning. However, tire age refers to the year they were manufactured, not necessarily their condition. The tires on your vehicle measured at 8/32 tread depth, which is considered to be in like-new condition. We take the safety and satisfaction of each client very seriously, and we would never allow anyone to leave our lot with unsafe tires. As for the rim issue, we believe there may have been a miscommunication as to how you'd like the refund to be applied, and we would appreciate the opportunity to get this cleared up. We’ve made multiple attempts to reach you and want to make this right. Please contact me at Reva.Hope@austininfiniti.com at your convenience. I look forward to hearing from you. - Reva Hope, General Sales Manager
Excellent service as always.
Excellent service as always. Biggest reason I’ve been with Infiniti for so long is Dave!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued support and trust in us! We'll be sure to relay your kind words to Dave, and we look forward to welcoming you back next time. Happy cruising! :) - The Team at Austin INFINITI
My car needed a lot of work as it’s 14 years old and as
My car needed a lot of work as it’s 14 years old and as always, Dave took very very good care of it and Jeremy the inspector was thorough. I love having the video and seeing what needed to be done and I loved how Dave worked with me on how to get these things done and what was absolutely necessary to get done now. Absolutely super dealership with kindness and understanding and sensitivity and thoroughness. We’re lucky to have them in Austin.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Pamela, thank you for sharing your experience! We're so glad Dave and Jeremy were able to take great care of your vehicle. It's always our goal to provide thorough, thoughtful service, and we're happy to know we met your expectations. We appreciate your kind words and are grateful to have you as a client! :) - The Team at Austin INFINITI