Reviews
Regular maintenance
Clint Reed in the service department is always amazing to deal with - he takes his time explaining all options, considers your current financial situation with what is the most important and urgent. Nothing but great things to say about him and my experience thus far. Exemplary!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. - Covert Ford Chevrolet Hutto Team
Excellent, treated like family
Worked with Sean and Joel. Both were friendly and professional. Just wish it didn’t take so much time to buy a car; especially when there is no financing involved.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! - Covert Ford Chevrolet Hutto Team
Above and beyond
We went to buy my newly 16 year old daughter her first car and we left with 2 cars! One for her and a brand new 2019 Cruze for my husband! Brian Brown made sure we got the best deal and spent a lot of time with us to make sure we got everything we wanted.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. - Covert Ford Chevrolet Hutto Team
Easy purchasing process
John and Abby are both extremely pleasant and made the purchasing experience enjoyable. John had the 2 trucks I wanted to look at ready. John answered all of our questions. Abby got all of the paperwork ready, reviewed everything and got us out quickly. They also stayed late to close the deal which we appreciated. Also, I love my Silverado Z71 4x4.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. - Covert Ford Chevrolet Hutto Team
Service department needs some attention
There had been previous issues, but I went back because car (actually 2 cars) was under warranty. I will only talk about the last issue. My husband's car needed a new seal on the roof. It was fixed incorrectly the first time, a clip was broken. We went back and even talked to the manager. We shouldn't have had to talk to him for resolution. He said they had to order new parts and assured us it would be fixed correctly and they would call as soon as the parts came in. This was back in Oct or Nov. Still haven't heard from them. It is no longer under warranty so we can't take it anywhere else. In reality we eventually forgot about it. Remembered it today because of extreme rain. I truly want to like this dealership, but we've had more than one issue.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us. - Covert Ford Chevrolet Hutto Team
Who should we contact? We already talked to the service advisors with no luck. We then escalated to the service manager on duty, he assured us it would be taken care of. No luck. I don't have time to chase this around. Let me know who to directly contact that will take ownership of the issue and get it done in a timely manner. Thank you.
Excellent customer service
Covert Hutto has always been an excellent customer experience. Have purchased 3 trucks here and won't buy anywhere else. Always on top of their game.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you have always enjoyed your experiences with us. We appreciate your business and look forward to seeing you again in the future. Have a great day! - Covert Ford Chevrolet Hutto Team
Very Professional
He explained everything in detail including the cost and kept me apprised of what was going on every so often. Great job. I definitely would bring the truck there again for service. Elaine
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. - Covert Ford Chevrolet Hutto Team
Great experience!
One of the best car buying experiences I have ever had!! This is the 13 new car or truck my wife and I have purchased and this was by far the easiest transaction we have ever had. Great people, great vehicle, and great price!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. - Covert Ford Chevrolet Hutto Team
Always Great Service
Mr Wilson got me in early and informed me of any issues they found. As usual it took about 90min to get the keys to the truck, even though the truck was sitting out front ready to go by the hour mark.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. - Covert Ford Chevrolet Hutto Team
Outstanding from every angle
This was the best buying experience my wife and I ever had. Jason and Mark made this the easiest process possible, stood up to everything we discussed...and made me feel like I received a great deal. Car and truck buying always has my guard up where it seems to be confusing at times, these two were transparent and were able to make me understand everything about my truck, the cost, features, etc. I couldn't have asked for any better assistance learning about my new truck. I had visited a few other dealers and none of them were able to give clear facts, clear prices or make me feel as comfortable about buying a new truck as Jason and Mark did. Great job. Keep up the outstanding service you provide. I have to mention the lady in the finance department as well, she was top notch. I have had several car buying experiences go well up until the point of the finance person...she sure changed my view on that, she was outstanding! I'm hoping if this is used, they look her name up and include it on this review for her and others to know, she was the icing on the cake!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. - Covert Ford Chevrolet Hutto Team