Nyle Maxwell Chrysler Jeep Dodge of Taylor

1000 thanks to Kenny Robinson, you were great and help me a lot. I thought I wasn’t going to get the Jeep Cherokee but I did, thanks to him yay yay horay horay. Awesome people.

I purchased a used vehicle from Nyle Maxwell, and found out after a decently long road trip that the vehicle was VERY out of alignment. This is something that I would assume would be part of a vehicle inspection by the dealer prior to putting it up for sale as this vehicle was represented as a well functioning and safe vehicle. It wasn't. I contacted the dealer to try to get this alignment issue taken care of as it had to be done at the manufacturers dealer. They outright refused to pay for the alignment ($115) since it had bee over a week since purchase. They didn't even offer to pay for half. Nothing. Needless to say that this will be the last time Nyle Maxwell will be getting any business from me, or any and everyone I know or who I can talk to. All over $115

My experience with service at Nyle Maxwell has been great. Scheduling is easy and repairs are made quickly and properly. Both of the service advisors are great to deal with, and the cashiers are friendly.

I know with the Pandemic things are bit crazy, but Terry made sure I was taken care of quickly. He showed me what needed to be fixed and had the parts there quickly. I knew the service department was pretty full the Saturday I brought it in, but Terry worked me in. I dropped off the car and Brian said he would make sure it was taken care of since he was working that day. Brian was amazing because he made sure it was completed on time and everything was correct. I will never take my car anywhere else to be fixed!!!

Jose provided excellent customer service at Nyle Maxwell in Taylor. He was very attentive to our needs regarding what we were looking for in a vehicle, price range and payments. He went above and beyond to help my family find the vehicle that met our needs. I will definitely recommend Jose to friends and family and I look forward to working with him and Nyle Maxwell Taylor in the future. Everyone was friendly from the moment we walked in the door. Thank you for serving my family.

Jose provided excellent customer service at Nyle Maxwell in Taylor. He was very attentive to our needs regarding what we were looking for in a vehicle, price range and payments. He went above and beyond to help my family find the vehicle that met our needs. I will definitely recommend Jose to friends and family and I look forward to working with him and Nyle Maxwell Taylor in the future. Thank you for serving my family.

They had friendly people and were really nice, answered all my questions. I had some very outrageous requests to see if they had some good show of character and they did.

Nyle Maxwell Taylor: Preston sold us two cars this week and took care of our every need. He was patient and pays attention to the details to make sure we were very happy. We are! Nyle Maxwell Taylor has an outstanding service department and that is what has brought us back. Thank you Preston!

Nyle Maxwell of Taylor is definitely your to go to dealership.. Our salesman Rocky went above and beyond in making our new 2020 Jeep purchase a pleasure to do business. This is a great dealership and I will recommend them to all our family and friends. Thank you to all the staff at Nyle Maxwell for making this purchase so pleasant.

I dropped my car off at the service department on June 2, 2020. I knew the left rear axle boot was torn. I received no contact from my service advisor, so on 4 June I called for an update. I was told that the part was ordered and would arrive in a few days, and my car would be done on the 8th or 9th. I still hadn't heard anything by the afternoon of the 9th, so I called again. I was then told the part for my car was on back order and it would be another several days before it would arrive (5 to be exact). I told them my car had sat there long enough, and I wanted it back. Terry (my service advisor) agreed, and told me he would call once the part came in. When I picked up my car, it was covered in dirt and bird xxxxxxxxx. Being that the dealership is located in the iddle of what use to be a cornfield, I understood that it wouldn't be spotless. Later that evening, I washed my car. This is the 3rd time I have washed it, and I have become very familiar with the blemishes on my car. I always wash it by hand, so I am up close to it as well. Well, i have found several scratches on the hood, passenger door, drivers exterior mirror and left corner of the front bumper. I called to speak to the service manager the morning of the 11th, and was told he wasn't available at them momment, but would call me back shortly. I still haven't heard from him. To further add insult to injury, my parts manager called our Dodge store to inquire about the part for my car to see if there was a way to get it any faster, and not only did they say there were several at their wharehouse, that the part was not and has not been on back order. I feel that my car just sat there for an entire week, and no body bothered to do anything with it. After 9 days have passed from me picking up my car, I still have not received a phone call from them that my part has arrived that was suppose to be in within 5 days.