Reviews
Helpful, courteous, sales staff. Great website with Carfax
Hassle free. No haggling. Up front pricing. Nice and friendly staff. Great cars. Good service plan. James Hankins is a pleasure to work with. The website was especially helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Truck shopping
Looking for a new vehicle is always a process full of surprises. Thanks to Bennie Howard... Mullinax eliminates most of those. If a new vehicle is your goal,then definitely check them out.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good experience
I was looking for a new vehicle after my previous one was totaled in an accident. I first looked online and found a vehicle I was interested in. I sent an email and was contacted quickly by Derek Montalvo. Derek was great to work with! The vehicle I inquired about was actually in Florida but Derek suggested a couple that were very similar in the Mobile location. I went by the dealership, test drove the vehicle and was ready to purchase. Because I was still waiting for insurance to settle, I put down a deposit and went through the the rest of the needed paperwork. The insurance settled quickly and I returned just a few days later to sign paperwork and take delivery. I met with the finance manager and told him I wanted apply the deposit to the purchase. It wasn't until I got home and looked back over the paperwork that I realized the deposit was not applied, so I had to call back to get it refunded. Then, a little over a week later, Derek contacted me to say the finance manager needed me to come back in to sign some more paperwork. When I went back in, it was all of the paperwork because the wrong date was used on all of the original paperwork. It was these issues that caused me to only give a three star rating. Dealing with the sales department was great, the finance department not so much. Still, I would recommend this dealership. There is no back and forth on the sales price. the price listed is the price, and based on research, was a fair price.
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome Experience Would Highly recommend
I had an excellent experience with Mullinax Ford. I will not purchase another vehicle any place but there. They were professional, fast,courteous, and very upfront with every detail.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2017 F150 STX Mullinax Ford Mobile Alabama
My salesman Nelson Easterling was excellent, he was very knowledgeable and courteous. Finance Manager was great too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Highly Satisfied Purchase Experience
We worked with Derek Montalvo. He was not the typical car salesperson. We could tell that he genuailly cared about us as people. We made the drive over to Mobile Alabama from Slidell, LA to purchase and would do it all over again in a heart beat just to work with Mr. Montalvo. Thanks Derek!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experice!
I was looking for a new F150, I looked at three dealers closer to me and they were a hassle with dealer fees and ad ons. I got the truck I wanted, the price I wanted, and didn't have to deal with any of the issues I had to deal with at other dealers. Michael my salesman was awesome, if he didn't know something he didn't make it up he said hey let me check with you, instead of just making something up, which we have all been there before with a car dealer. He had awesome follow up, he was friendly but not pushy. I had the deal done over the internet/phone/email. As I was driving in to get my truck I thought ok here we go I am sure there is going to be some kind of issue or something will come up and I will be here all day and fighting for what they promised. But, to my surprise it was like here is your paperwork, lets go check out your new truck, I kept waiting for something to come up and it never did. I was in and out in about 1.5 hours and that was with checking out my truck and my trade in. Next time, I will start at Mullinax and end there. Seriously just save yourself time, money, energy and buy from them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2nd Vechicle from Mullianx - They just make things easier
I was looking for a new F150, I looked at three dealers closer to me and they were a hassle with dealer fees and ad ons. I got the truck I wanted, the price I wanted, and didn't have to deal with any of the issues I had to deal with at other dealers. Michael my salesman was awesome, if he didn't know something he didn't make it up he said hey let me check with you. I had the deal done over the internet/phone/email. As I was driving in to get my truck I thought ok here we go I am sure there is going to be some kind of issue or something will come up and I will be here all day and fighting for what they promised. But, to my surprise it was like here is your paperwork, lets go check out your new truck, I kept waiting for something to come up and it never did. I was in and out in about 1.5 hours and that was with checking out my truck and my trade in. Next time, I will start at Mullinax and end there. Seriously just save yourself time, money, energy and buy from them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Buyer
My husband and I drove from Pensacola after shopping online. The salesman had the vehicle ready and gave me all the info requested in advance. The price was several thousand dollars cheaper with no dealer fees which saved us a lot of money. Great staff and friendly service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bought two cars on the same day.
My husband and I bought two cars on the same day from Mullinax Ford. We had a wonderful experience. They managed to make what is usually a very stressful experience very comfortable for us. We will definitely buy from them in the future and recommend them to all of our friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase