Jim Bass Ford, Inc.

My experience with Jim Bass was hands down the best buying experience. Everyone had great attitudes even though I was running late. I will most definitely tell the guys I work with about Bling and crew.

I always have a great buying experience from Jim Bass Ford and my most recent vehicle purchase was the best yet. Outstanding customer service! Thank you!

I had a recent experience with the Jim Bass Service Dept that I'd like to share. Early September I went in and spoke with one of the service guys. I explained to him that my pickup was showing 234 engine temp when driving down the road. Normal operating temp on the Ecoboost is 205-210. I explained to him you have to drive it for about an hour then when you go up a hill it will show this high reading. I also let him know the pinion seal the front differential was leaking. He looked up my vehicle which I purchased from this dealer . I have the extended 100k power train warranty,I currently have 67k on the truck. He told me I'd be better to schedule an appointment because they were running behind and anticipate leaving it a day or two and they'd see what was going. The appointment he gave was three weeks away Thursday 9/26.i arrived at 8 am on the 26th. On Friday the 27th since I couldn't reach him by phone I stopped by to check on the status of my truck. He then informed me they hadn't looked at it yet. He said I could take it home for the weekend I elected to leave it there. On the next Tuesday, again since I could reach him by phone I stopped in. They still had not looked at the pickup. On that Friday I stopped in again still not looked at and was informed that even if you make an appointment your vehicle goes to the bottom of the list. I then asked why make an appointment that's three weeks out of you're still placed on the bottom of the list. I received no answer. I was told my vehicle was at least another week away from being looked at. After two weeks of my vehicle being there I was told they test drove the pickup but could not get the digital temp of 234 to show. I let him know again this occurs after driving it for an hour and going up hills. he said they'd test drive it again. I then asked about the leaking pinion seal. That hadn't been fixed yet. I told him researching this issue on the Internet changing the thermostat fixes the temp problem. He said it's not showing any fault codes they can not replace the thermostat under warranty. So not having a vehicle for two weeks and not any further ahead then I was five weeks ago I asked how much will it cost me to pay for the replacement of the thermostat. He didn't know but would find out and call me back. Again never heard back from him but was finally able to reach him the next day. He still didn't know the requested cost. I asked for a ballpark figure and he gave me 375. Later that day again I tried to reach him by phone with no luck. I was able to leave him a voicemail and I told him I'd pay for the thermostat replacement. I asked him to call me back to confirm he received my voicemail. I received no call back. I then received a call telling me my pickup was ready. This call was not with the guy I've been working with. I asked what was done to the truck and the pinion seal was all that was taken care. I then called the service manager. I explained what was going on with my truck and asked him how much will it cost me to replace the thermostat? He also didn't know. He tell me he's only been there a month and trying to get the service department straightened out (good luck). He did call me back and said the cost would be 550. I thought this was high so I asked him to break it down for me. The part is a little over 100 the rest is labor. I asked what the book time was, he said two hours and they get 200 an hour WOW. I told him to put the thermostat in I'll pay for it I just want my truck back. He said they'd do it and he'd call me midmorning. I waited all morning, never received a call. I tried to reach him at noon no answer so Ieft a message asking him to call me back. 2:30 tried calling again no answer left another message. At 4 I received a call my pickup was ready. I then hooked up to my trailer and drove the truck working the turbos hard. No more 234 digital temp showing up. Seems to me if it doesn't have a code they can't fix it.

I went in to have my Ford F150 serviced for a recall. They had the knowledge and the parts needed to do the recall whereas my local Ford Dealer wanted me to bring in the recall letter so they could read it. Jim Bass Ford knew what it was when I called. They made me an appointment and it was fixed in less than an hour. I had been looking for a good used car so I scrolled through their website. I found one I wanted to look at and was promptly assigned a salesman and we drove it and I bought it. They have been very helpful with the Lincoln and explaining how things work and even put my tags on when they came in. I am a 75 year old woman with an invalid husband and time and efficiency mean a lot to me.

Live in Menard. I have bought three new cars from Jim Bass Ford since1999. Called to get an appointment to have oil changed in 2018 Ford Escape. I called Monday morning to get appt on Wednesday April seventeenth 2024. Was told I would have appt at 9:00 Am. Deliver car Ther at 8:51. Waited until 10:20 and finally asked when my car would be ready. The guy told me he would check on it. At 10:40 am they finally said my car was ready. I have a grocery pickup at 11:00 am. Got in car and and start to get on look 306. Started accelerating and all of a sudden the motor stalled the car that was behind slammed on the brakes to keep from rearending me It was a close call. So I started to try to get back to the dealership. Everytim I would accelerate it the motor wou disengage from transmission It was like I had suddenly turned the motor. Made back to dealer. Service guy said I know what’s wrong with it. The service people had left something unfinished in their inspection that caused me to almost have a wreck. The service never told me he was sorry this happened or showed any kind o remorse. This not the first time I have a a bad experience with Jim Bass Ford service department. But it will be the last It take my car to Jim Bass for any kind of service on my. If I buy another it sure want be at Jim Bass Ford. Plus I will everybody I know not to take a their car to Jim Bass Ford for service.

I would not recommend you do business with them. They are not honest nor loyal to repeat customers. Wanted to charge me 30k over msrp for a new Raptor R and undervalue my trade in. This even after I bought a truck from them 2 months ago. They wouldn’t work with me and ended up selling the truck to someone out of state for 5k less.

Contacted dealer online about trade for pick-up. Dealership worked hard to get me a deal I would be comfortable with. I have purchased different vehicles from Jim Bass over the years and have never been disappointed.

We came in to look at a new Bronco. The salesman was persistent but not more than we have experienced with other dealers. We never felt pressured and we felt free to walk away from the table to go look at our finances. Because of this, we made a responsible decision and the dealer/dealership brought the vehicle and paperwork to us! the process was super easy and painless. we felt like we got the AAA treatment

I bought a Ford Bronco from Jim Bass. I live in Odessa, about 130 miles from San Angelo. The transaction was conducted mostly via texting, and Jareth and another gentleman delivered the vehicle to my home. This is the easiest vehicle purchase I have ever experienced.

Bought two cars and very pleased with our salesman and service department would recommend to anyone needing a vehicle