Reviews
2019 F-150
Sales woman Holly Harrell was awesome. Worked diligently to find a truck that suited me.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
David, thank you for your kind review; we are happy to pass along your comments to the team here at Arrow Ford! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Absolute BEST dealership!
Arrow Ford in Abilene, Texas is without a doubt the best dealership that I have ever done business with. Everyone that I dealt with at Arrow Ford was so nice and helpful. For all your service or auto needs, check out Arrow Ford in Abilene.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Larry, thank you so much for your kind words about our dealership. We greatly appreciate your business and hope we can continue to be of service to you in the future. Have a wonderful day!
New Truck for Christmas
I had been in about a month before I actually purchased my truck to look at one I had my eye on. When I cam back to purchase, they had my truck up front and ready to go. We went to work on the deal right away and were able to work out a deal that I think everything was happy with. I did drive the truck a second time to solidify my decision to buy. The finance process was smooth and organized as Damian was thorough and made sure I understood what he was explaining. I would do business with Arrow Ford again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sal, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
Trade in
Traded in a 2012 Dodge quad cab HEMI for my current truck. I thought they were generous with the trade in value of my Dodge. I turned down the initial payments and interest and left the dealership for the day, then my salesman called me back the next day by noon and said they made some tweaks on the price, and also found a better interest rate for me from a different bank, so I signed off on the deal. The proccess on both days was lengthy, about 3.5 hours each day. A lot of sitting around (REASON FOR MY 3 STAR BUYING PROCCESS RATING). But in the end, I ended with exactly I was shopping, for a smaller pickup, better gas mileage. And honestly, Toyota builds a better product than Dodge.
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jon, thank you for your kind words and congratulations on your new truck! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great customer service
The experience to buy was Great !! I did not have to wait All day at the Dealership to purchase !! The salesman was not pushy but honest !! I would recommend everyone to buy local here in Abilene, and ask for Brant!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ford Explorer
The buying process was great, however, the car was not cleaned completely. The third row was still dirty and had glitter everywhere.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cherrie, we appreciate your feedback, and regret to hear of any disappointments with the delivery of your new Explorer. We will be sure to address this with our staff. If there is anything else we can do to assist you, please let us know. Take care!
prestosh9@gmail.com
ALWAYS FRIENDLY SERVICE. take good care of the car and customer
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
General manager Andrews Furniture
Great service , called me several times to Inform me about ordering a part that was needed . Problem resolved on three days . Thank you employees are very professional and caring .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Field tech
My overall experience was excellent, I told them what we were looking for and what our budget was and they went straight to work. No if or buts from them at all like most other dealerships. Everything was quick and easy, I will definitely be back in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Daniel, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. At Arrow Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
review
Excellent Service. Great purchasing experience. From the service department all the way thru the sales department, it was a great experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase