Reviews
Very friendly,knowledgeable and professional
Friendly service and Minnie Cooper really works hard for the customer. I will definitely recommend friends to this dealership if they are looking for a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Well thank you, regdrs! We truly appreciate that. Congratulations on your new car. Please do not hesitate to reach out to us if you have any further questions or need anything at all.
Great experience
I got a great vehicle at a good price. The salesmen were excellent and very helpful. I didn’t have to spend all day at the dealership either it was very quick.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We do our very best to provide a comfortable and timely process. So glad to hear it's working out well. Thank you for your business, and please let us know if you have any questions or need anything else.
Great people all the way through
All the people at Franklin are friendly and helpful. The atmosphere is friendly and inviting not pushy or rushed. This is my second truck from them and they always handle my service as well. Thank you and keep it up.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That is so great to hear, RTNOFEAR! Thank you for your business and for taking the time to leave us some feedback. Congrats on your new truck!
Chevy Silverado 2018
The process was simple and quick. The sales associate went above and beyond to make sure I understood everything in the paper work. I was in and out in 45 minutes.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Raul, Congrats on your new Silverado! We appreciate your business and your feedback. Please let us know if you need anything else or have any further questions.
10/10
I had wonderful experience here at Franklin. Everyone was polite and helpful, and I didn't feel pressured at all. I would recommend this dealership to anybody.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new car, Aliveag! Please do not hesitate to reach out to us if you have any further questions. And thank you for your business.
My New Ride
Bought our last car from y'all...so we returned when we were ready for another one. Shayne was very patient and found just what we wanted.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on the new Traverse, Toni! What a gorgeous ride! Thank you for your continued patronage and we hope to see you for your regularly schedule maintenance. So glad you are part of the Franklin family!
very professional
Easy to work with. Made me feel at home. Always receive the very best service a car dealership has to offer. Have never had a bad experience at Franklin over the past 25 years.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for such a stellar review, WM_LOCKLEAR! It has been an absolute pleasure having you in the Franklin family. We appreciate your business and we look forward to 25 more years with you!
Great service, Great staff
This is our 2nd car purchase at this dealership and a most pleasant experience........considering we were buying a car! Actually, we had not planned on buying a car that day, however the car, and deal were too good for us to pass up. Their service department is very good as well. Have had two other vehicles serviced there before. One was purchased there and the other at another dealership. We took the second car to Franklin because we weren't happy with the estimate we were given for a repair.......the estimate was for over $2000, Franklin looked at car. Diagnosed it with same problem and estimate to fix was $350.00!! We had Franklin do the work.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much for taking the time to write the review! We are so glad we were able to help you and your family with their automotive needs.
Oil change
Great service and friendly people. When I dropped my car off the night before, one gentleman walked my over to the drop off box and explained exactly what to do. He even waited until I was finished and asked if I had any questions. Wish I remembered his name!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to hear you were pleased with the service you received, tgfsmith! Thank you for your business and your feedback.
Wow- is all I can say!
This year, I was involved in a motor vehicle accident (MVA) that totaled my car. For a little over a month, I was having to depend on my husband's gas drinker of a vehicle to commute my children to school and myself to work. I was thankful for this, but big vehicles aren't my thing. I began looking for a car on Autotrader and came across a 2014 Honda Civic located at this dealership. I have seen plenty of these cars, but none that caught my attention as this one did. I contacted the dealership on this car and Shayne Harkins was the salesman I was fortunate to do business with. I test drove this car and loved it even more! Shayne was so informal, as well as the financial representative, Austin Doyle. When I walked in the front doors of Franklin Chevrolet, I did not meet the first employee who didn't smile and ask if I've been assisted. I was offered water or coffee while I waited as well. I have never been to a dealership who makes you feel comfortable with a sale and to be as sincere. I wasn't just another number. They handled all the information and were so informal with the whole process. I knew what I signed before I laid ink to each page. Since the purchase of my car, I have received follow up from the dealership. Franklin Chevrolet Cadillac Buick GMC exceeded my expectations with my most recent purchase and I plan to do business with them in the future! Be sure to give them a chance with your business. I promise you will be glad you did! My children and I are so pleased with our most recent purchase. Thanks so much Shayne, Austin, and all employees of Franklin Chevrolet Cadillac Buick GMC!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
You are absolutely welcome! We are delighted to hear that you had such a positive experience here with us. Please do not hesitate to reach out if you have any further questions or need anything else. Welcome to the Franklin family!