Reviews
It’s a great place!
I saved a ton of money by going to Franklin Chevrolet ....I shopped around and couldn’t find a better deal!...thanks Franklin Chevy gmc caddilac buick....and the sales process was easy!...no hassle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
You're very welcome, BRH1964! Thank you for giving us the opportunity to earn your business. Welcome to the Franklin family!
Great experience.
Had a Great experience. Minnie was very knowledgeable about her work. She made buying a car FUN!! Thanks for All your help Minnie. Thanks Que Mitchell and the Gentlemen in the Insurance department. God Bless You All!!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so pleased to hear that you had fun, Veronica! That is like music to our ears! Please do not hesitate to reach out if you have any further questions about the features of your vehicle, or if you need anything else.
You got a friend in Jesse
Jesse was great to work with during the sales process. His friendly nature made him easy to talk with about various options on the truck I was purchasing. I not only left driving a new truck but made a friend as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new truck, jshbraun! We will be sure to let Jesse know how pleased you are with the service he provided you. Thank you for your business, and welcome to the Franklin family!
Wonderful
The service is great. They know me when I walk in the door and they always investigate the complaint to know the cause is. They keep me well informed of progress as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to send us some feedback, Salter_MP. We are pleased to hear that you have had such positive experiences with us. Thanks for being a part of the Franklin family!
Another Good Experience
This was the 6th new vehicle my husband and/or I have bought at Franklin's in the past 18 years. Mark made this a particularly good experience by even picking me up at home so that I could take advantage of a special sale while I was still hurting from an accident. He and others were very helpful explaining and working toward a good deal for me. The special care in the sales and a great service department I trust is one reason I keep coming back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued patronage over the years, SJM. It has been a real pleasure so far, and we hope you come back for another 18 years, or more. Thank you for taking the time to leave us some feedback, and congratulations on vehicle #6!
Normal service and vibration issue
Always speak highly of all the service employees very helpful and friendly. Truck has been a number of times for this same issue and they have been diligent about getting it corrected. Truck on the other hand has not cooperated. Been super busy at work and haven't made an appointment to get it back in to try again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ken, We very much appreciate your patience with this issue. It does kind of feel like trucks have a mind of their own sometimes, doesn't it?! But you and your truck are part of the Franklin family, and we will do everything we can to resolve this for you once and for all. Thanks so much for your business!
Franklin Chevrolet service sucks
Every time I come to Franklin Chevrolet the service lane the service people sucks. Then when I ask nicely not for the mechanics to not put oil smut on my roof they do it any way. For one they do t need to be wear caps in a customer vechicle and why are they hands touching my roof anyways is they be noise in my car???? Franklin’s mechanics need to treat everyone vechilce with respect. I only go to Franklin when Daniel bishop Chevrolet is really busy. But Franklin will not be getting anymore of my service. Since the daddy of Franklin Chevrolet retired the service retired. Franklin sucks all together
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Sarah, Our sincere apologies for not providing you with 5-star service. We would like to get some additional information from you. If you would, please call our Customer Experience Manager, Lindsay Warren, at 912-623-2712 and give her the opportunity to help make this right for you.
Great
I am very happy with Franklin Chevrolet. Shawn and the whole staff have everything possible to make this experience painless and not as scary as I have experienced in the past.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
LOL! We certainly know what you mean, jmhiii. Buying a car has historically been a very intimidating, and frankly overwhelming, task. That is why we do everything we can to make sure our customers feel at ease and comfortable with the process. Bottom line - we want you to be happy. And we're so glad to hear that you are. Thank you for your business!
Exelent
Exelent Salesman very profesional very knowledgeable would recomend to all friends and family and i would defintly come back for future purchases everyone else at Dealer where very nice
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much, Chango97! We really appreciate you taking the time to leave us such positive feedback. Congrats on your new-to-you vehicle, and please do not hesitate to let us know if there is anything else we can do for you.
First time buyer
Excellent Customer service from Jesse in sales to Austin in finance.. Everyone was Friendly and genuine . A postitive buying experience ... especially for a first time buyer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Well then let us say congratulations on making it through your first vehicle purchase and living to tell about it, haha! We truly appreciate your business and are just a phone call away if you have any further questions or need anything at all. Welcome to the Franklin family, Stump!