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Rick Hendrick Jeep Chrysler Dodge Ram FI

(1,362 reviews)
2024 state dealer award
View 10 awards
2024 state dealer award 2024 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award

Reviews

(1,362 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Hendrick Jeep Chrysler Dodge Ram FI from DealerRater.

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Great service was given to me.

Great service was given to me. It was my first visit to this dealership. It was quick and timely. I will use again in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Larry Baker Jr, we are so happy to read such a great review about Rick Hendrick Jeep Chrysler Dodge RAM FIAT!

They had my Grand Cherokee for seven days to complete a

They had my Grand Cherokee for seven days to complete a repair that took about four hours. It wasn?t assigned to a tech until the morning of the seventh day. Was the work done well? Time will tell. Was the work done quickly? Absolutely not!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Yeti_or_ Not, we appreciate your honest feedback, as we are always looking for ways to improve.

Bryce and the finance team helped me to get the deal on a

Bryce and the finance team helped me to get the deal on a new truck that I needed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Tim, we are very happy we could provide you with a positive experience!

Bruce did great on my oil change service.

Bruce did great on my oil change service. Always very efficient and knowledgeable. Been coming to get my Renegade serviced here since I bought it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Ventra, thank you for your kind words and this wonderful review!

Samantha Mothershead was so friendly and very

Samantha Mothershead was so friendly and very accommodating to what my family needed in a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Tyler, we are very happy to have provided you with such a positive experience!

Samantha displayed excellent customer service when I

Samantha displayed excellent customer service when I talked to her about what I was in the market for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Seth, we are so happy to read such a great review about Rick Hendrick Jeep Chrysler Dodge RAM FIAT!

They sales agent and the store manager listened to what I

They sales agent and the store manager listened to what I wanted and had vehicles ready to test drive. They asked about exterior and interior colors.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Sandra A Harless, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Brandon was great!

Brandon was great! Help me get into my dream car, dealership was great recommend them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We appreciate your positive review about your recent experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Awesome Ross took his time and helped all the way!

Awesome Ross took his time and helped all the way!!! He went out of his way to get me what a was looking for. Never pushy and on spot

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Maria, we really appreciate your positive review!

Thank you so much to Paul and William for helping put me

Thank you so much to Paul and William for helping put me in a brand new jeep. They were so amazing and caring, I told them my budget and they made magic happen. Trust I’ll always drive the 2 hours to buy my vehicle from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Derricadewitt1, we are so happy to read such a great review about Rick Hendrick Jeep Chrysler Dodge RAM FIAT!