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Rick Hendrick Jeep Chrysler Dodge Ram FI

(1,404 reviews)
2024 state dealer award
View 10 awards
2024 state dealer award 2024 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award

Reviews

(1,404 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Hendrick Jeep Chrysler Dodge Ram FI from DealerRater.

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Traded my 2023 Honda pilot fully loaded for a big Chevy

Traded my 2023 Honda pilot fully loaded for a big Chevy diesel and told them after taking a trip I was having issues with getting into due and out and loading my mobility scooter because the truck was so high up, went back in after speaking with who I thought was the manager to schedule and apt when I came in the sales manager was told by his manager to put me into a small suv problem was that small sub wouldn’t even fit my scooter and no tow bar so took it back and was yelled at and again told I had no choice in the vehicle but was sold the most basic of trucks that had damages and electric problems, I have repeatedly tried to speak with the manager but have been pushed off to every other person possible, and my credit was ran 6 times through Ally financial for the same 2 vehicles so now my credit went from 589 to 412!! And I am being overcharged on a payment that should only be 893 for 45 months vs the $1250 for 72 at 17%!! How can you consciously do this to a disabled person especially knowing my situation of losing my son just 2 years ago that served in the military!! I do not recommend this dealer to even a worst enemy!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Cinabar33, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience.

Had a great experience dealing with Erica in service.

Had a great experience dealing with Erica in service. She took great care of me and respected my time. She made sure my vehicle was clean and ready to go. I recommend seeing her if you need work done on your vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Nicole, we are so happy to read such a great review about Rick Hendrick Jeep Chrysler Dodge RAM FIAT!

Ross was great to work with.

Ross was great to work with. He was a straight up guy. We appreciated his honesty.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jennifer Jackson, thank you for your kind words and this wonderful review!

Rick Hendrick employees are all top notch.

Rick Hendrick employees are all top notch. Ive found no reason to ever consider going away for my automotive needs. Thank you Connor and Nick for all of your professional advice and service !

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are always more than happy to assist you if anything else comes up. Take care!

I couldn?

I couldn?t be more impressed with the service work performed on my Wrangler by Zack. From start to finish, he demonstrated exceptional professionalism, attention to detail, and a deep knowledge of what my vehicle needed. Not only did he complete the work efficiently and with precision, but he also took the time to explain everything in a way that was clear and reassuring. My Wrangler is running better than ever thanks to his expertise. It?s clear Zack takes pride in his work, and it shows in every aspect of the service he provides. If you?re looking for someone who truly knows Jeeps and delivers top-tier service with honesty and skill, Zack is your guy. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Chris Celli, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Jeep Chrysler Dodge RAM FIAT.

Connor at the dealership has been helpful and has gone

Connor at the dealership has been helpful and has gone out of his way to assist me. However, as far as the dodge truck, I give it a zero. I bought this truck in March and it has spent weeks in the shop. It has electrical issues everywhere that you can imagine. I am waiting now for a date to return it to the shop, yet again.

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for bringing this to our attention. We will work with our service department to ensure a smooth turnaround for you. Have a fantastic day!

I?ve worked with this dealership since I bought my

I?ve worked with this dealership since I bought my Wagoneer. They always provide great service. I deal with Nick Sutto who is top notch, and knowledgeable about my Wagoneer.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Bryce did an amazing job helping me find a car I love.

Bryce did an amazing job helping me find a car I love. Thank you Rick Hendrick Jeep

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Rand, we're happy to hear you had such a positive experience with our team!

Great experience working with Paul Parks he did an

Great experience working with Paul Parks he did an amazing job! He stayed late to show us trucks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Monica A, we appreciate you taking the time to leave us this feedback.

Great experience!

Great experience! Will recommend to friends and family! Very personable and understanding my vehicle needs! Could use a snack bar and drink options! Jason Thigpen is a great salesman!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Cduncan, thanks for your praise and kind comments about our team.