AutoNation Ford Frisco

We were very pleased from the time that we made the call that we were interested in looking at a particular vehicle with specific needs to the time we walked out of the door. Process went as quick and smooth as one could want and no pressure on upsell?s or anything like that. Prompt follow ups and courteous calls to ensure we were very happy with our experience. Which we are. I would recommend a AutoNation FRISCO and our sales person Angel to anyone.

I was in the dealership to schedule an appointment to have my AC checked because it started making serious noises. It has not been fixed yet, but within 5 minutes they determined the problem, gave a temporary fix so that I could use the heater through the holidays, and allow me to get to January before spending the money to get it fixed properly. Thanks AutoNation.

Took car in for recall. Received a text from service writer that the mechanic found several things that needed immediate attention. Wheel alignment and wheel balance is one which was just done the week before. The mechanic never looked at the car when he sent that recommendation. 4 wheel alignment was another which was just done in June. When we asked the service writer what the mechanic was seeing, she said he was just being cautious. He didn’t look at the car. Would not recommend this dealership or service department.

Always reliable service with scheduled appointment. They addressed all my issues except for a recall but ford has not issued the part yet

Excellent customer service, courteous and polite staff.We were kept informed about the status of our vehicle frequently and the advisor was knowledgeable.

Son un excelente dealer y su equipo de vendedores y asesores muy muy amables y especiales , recomendados al 100%

Great service, vehicle was done in a timely manner. Very happy with service loved it!

Service is normally great, but not this time. Car has been there over 3 weeks. Tech finally calls and said they can't duplicate problem, but wanted to run one more test to be sure. No return call in 5 days. No one answers in service department. Voicemails have been left, but not returned.

I went in for an oil change and they were prompt and courteous. When it took longer than expected they gave me a complimentary wash which was nice.

Customer service has really declined. We use to be greeted at our cars...no more. I went in to the counters and waited for someone to greet me...no one did...stood there for at least 5 -10 minutes. Dropped my car off for 2 repairs...took 3 days. One was a recall on navigation. The other was the driver's window...kept coming down when putting up. Both said to be fixed. Navigation system when returned does not speak to me directions. It did before taking in. Took back in and was told it needs a new module. Would think they would have found this out if they tested their work. I also was told the part is on backorder and your next due shipment is around December 31 and no guarantee it would be on it. Window for the most part works...it still comes back down on some occasions. About 1 every 10 attempts. Having to leave our car at the dealer for 3 or 4 days before you even look at it is not really good customer service. Why not give us an appointment time to bring it in? This way you are really concerned about customer service and put them 1st. Standing in front of customer service and no one even acknowledge you or asked if you have been helped does not say much for customer service. I saw many people just going back and forth and several just talking together. You need a greeter or someone that at least acknowledges someone who has come back to your dealership for their service. A greeter can be anyone who knows all of your customer reps. They can ask if we have appt's and with who and direct them to where needed. You could even hire a senior citizen ...they still know what customer service should be. It's a very little thing but it at least gives someone notice that you want to help them. Customer service brings people back to your dealership and a lack of it makes them go to another one that at least acknowledges them. It looks like your repair counselors are overworked and shorthanded. Getting calls back on where the car stands on repairs seems a little short at best. I understand you are shorthanded on customer service reps, techs, etc. and you are trying to hire more. Maybe assigning one or two other people to just make calls when the car is fixed would help. All they have to do is call and tell someone their car is ready and arrange rides if needed. The client can still talk to their rep when arriving to pick up the car. A little training is all that's needed for this function and it might relieve some time off your customer service reps for other things needed. I have two cars from your dealership and bought the premium extended warranty on both. Why do you not have some kind of policy that clients that buy their cars from your dealership at least gets some kind of preference when bringing their cars in for repairs over others that did not purchase from you. Wouldn't you think that should be an extra benefit you can promote? If not...why not? I would also think if we have a premium warranty on our cars and bought that policy from you that it's in your computers and is available to any Rep that brings up our vehicle. It should be common practice to check to see if anything needs to be checked on that extended warranty you sold us. THAT'S JUST GOOD CUSTOMER SERVICE. We as customers are not aware of most repairs needed on general things on our premium warranties. Your reps do so why not instruct them to look for these warranties when they pull up our accounts and instruct them to do the necessary inspections or repairs that might be needed under this warranty you sold us. I'm an old Nat'l Customer Service Manage for a Nat'l Corporation. I have been coming to this dealership for years. I have noticed your customer service going downhill a little more each year. I know Covid hurt the dealership as well as other dealerships. Please do better.