Bill Utter Ford

I had a great experience! Eddie in the Service Department has always been my go to guy. He makes sure you are continuously updated and the job is done right.

From the beginning I was greeted the advocate person the person that took the car to the back and came back returning the car was very professional I was asked if I needed anything if I had any questions this is the best excellent customer service everyone needs to do I will definitely come back if I ever travel through here again in need of my mileage I was very happy and pleased and I love that you wash the cars as well excellent best service test everything and I really love the place nice and clean

Love the level of customer service you receive here!!!! Kyle Stevens, Perry Eggelston and Danny Morris always go above and beyond!!! Will always buy from Bill Utter!

I brought my car in to get an oil change. Everyone in the service department was polite and efficient to me. They made my experience a pleasure.

I purchased a used vehicle that I took to my mechanic to look it over. They gave me a list of concerns that I presented to the dealership. They handled all my concerns happily!

Painless experience. Phil was a great salesman to deal with. Very quick in the finance department and very respectful of my time. Thank you guys!

The service manager Mike, did not proactively go out of his way to earn the trust of the customer, a customer he knew from a previous dealership. He told us he would look at getting us an additional cost reduction on the engine (long block) repair for our 2019 F150 with 215,000 miles, that was previously maintained only at another Ford Dealership (Sam Pack - Lewisville, TX, advisor was Zac). The request for an additional reduction was made after the quoted amount that included the so called 'fleet rate' for labor but when I came in to pay. He had spoken with my husband that same morning. When I got to the dealership to pay, the final cost was no lower and he just wanted to repeat that we already got a fleet rate. It was upsetting and the routine sales pitch was insulting, especially with a bill of $13,423. Ford can do better at treating loyal customers as if they value our business. We don't have to buy Ford in the future or stay with this dealership. For an American company, it feels like the customer is last, not first. This is from a family that has invested in 3 Ford F150's over the past 15 years and only do maintenance at the Ford dealership. Plus the service manager knew my husband from the Sam Pack dealership, and knows how loyal he is to Ford, and that he was in there every 5 weeks because his job puts a lot of mileage on the truck. We brought that business to Bill Utter, it didn't matter. Just really disgusted now overall with Ford here in Texas, we lived in VA and CT, we had our truck for 400,000 miles and never had to change an engine, they got in crashes and were written off, here in Texas we barely made it to 215K miles. Hope this gets better but Corporate Ford needs to get a better handle on this situation, it's the wild west out here with these dealers and the quality of customer service, service advisors and their technicians.

We came to Bill Utter Ford looking for a truck and we worked with Kenny Morgan. Kenny is the best, he was polite, nice and very interested in what we wanted and he provided exactly that! We bought a 2016 Ford F150 and were completely happy but unfortunately within a month that truck was totalled in an accident. We returned to Kenny and asked him to find us another truck exactly like the black one and he did better, he found us one that was 2 years newer and had everything the black truck had plus some extras so he came through for us twice! Also Mike was the one we worked with for signing all the paperwork and he was equally pleasant to work with!!! I would recommend Bill Utter Ford and Kenny to anyone looking to buy a vehicle!

Best service experience I've ever had here in the DFW area. Service Advisor Greg was outstanding. Friendly employees. Love the glass windows in the customer lounge looking out into the clean service bays. Recommending your shop to anyone who asks.

Cory was very efficient answering questions and accommodating our requests. He was patient and explained all the details about our purchase. And he is available following our purchase. Eddie went out of his way to make sure our financial details were handled with expertise and took time to carefully explain all our options.