Bill Utter Ford

The service was fast and everything was done as requested. Thank you All. A Special thanks to Mr.Danny. Also, he was updating me during the service untill i got my car ready. What a service 🌹. See you again

Cory Cuellar has been a professional, pleasant and honest salesperson. He’s been easy to work with and followed up every step of the way. The entire Bill Utter team has been great to work with. We highly recommend Cory and the dealership.

Outstanding service, Eddie always goes the extra mile to make sure everything goes smoothly. I would never consider taking any of my Fords anywhere else.

Had a great experience. They made the buying process as pain free as possible. Worked with a couple different salesmen and both were very friendly.

Nice people here, my salesman Elante was awesome! Very patient with me, not pushy at all. And in the end I feel like I got a fair deal on an amazing truck! Will recommend my friends.

Fast and professional service. Got right in and they knocked out my work. I was provided with great parts and service. I bring all my vehicles to Bill Utter for parts and service.

Don Swift provided excellent service during my recent visit. He listened to my concerns regarding a noisy start up issue with my 2017 F150 and quickly shared data on what might be going on - he discussed possible corrective actions needed. He also provided a review of my truck's service history since new. I will continue to shop at your dealership and come to your service facility because of folks like Don. Thanks.

Bob and the body shop guys are awesome. Great work, back to as good as new. Color match is perfect, Truck was returned clean and ready to go.

My truck was serviced by the techs pretty quickly Saturday morning because the service center wasn't that busy. I arrived about 9am and my truck was taken back. It left the service bay to go to the wash bay somewhere around 9:45. I sat for another 45 minuets and heard nothing. I got up to use your restroom and looked out the window only to notice my vehicle parked at the head of the departure lane. I questioned the cashier about my truck being ready and was told she didn't have my paperwork. She called to check and informed me that my truck had just been finished in the service bay and was headed to get washed. I was told that the truck which I knew to be mine belonged to another customer, mine would be ready soon. The cashier printed my paperwork after this exchange. I promptly paid and walked outside to my vehicle (which was supposed to be getting washed) and left. I was lied to in an attempt to cover up your team dropping the ball, and I don't appreciate it. I understand communication errors can happen, but the service center really wasn't all that busy in my opinion. I wasted a decent part (45min +) of my morning waiting for my vehicle when it was already completed and sitting outside. I am not happy about the level of service I received Saturday. Additionally, I'm not confident my tires we're actually rotated which is even more disappointing. Bill Utter is convenient as I am a Denton resident, but I will likely go elsewhere for service in the future. I have a very sour taste in my mouth after my visit.

Tony was extremely helpful. He helped explain any questions I had and was able to get me taken care of in a timely manner. Thank you