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Bill Utter Ford

(4,378 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,378 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Very pleased with the people in the service area. My...

Very pleased with the people in the service area. My service was faster than I anticipated. Area for waiting was well spaced and clean. I would recommend Bill Utter.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Always great service at Bill Utter Ford! Even though it...

Always great service at Bill Utter Ford! Even though it gets busy, the advisors and technicians do their best to get your vehicle done in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Greg took care of the service we needed. He communicated...

Greg took care of the service we needed. He communicated along the way and it was a very good experience. We enjoy our relationship with Bill Utter Ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Just had state inspection done but the service was great...

Just had state inspection done but the service was great as always. Alex is awesome! I will continue to bring my car here for service. Thanks guys!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always a pleasant experience. Nice waiting area with...

Always a pleasant experience. Nice waiting area with Wi-Fi so you can continue to work while you're waiting on your vehicle. Never a long wait.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I love taking my Ford to Bill Utter Ford because I know...

I love taking my Ford to Bill Utter Ford because I know things will be done correctly and they stand behind their work. All service techs are very nice and polite and explain everything in detail.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Tony told me it would 1-1/2 hours for my service and it...

Tony told me it would 1-1/2 hours for my service and it was finished right on time, I appreciate that. I was originally going to leave the vehicle but waited since he said it would not take that long.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Tony King is the best service advisor I have ever dealt...

Tony King is the best service advisor I have ever dealt with. Personable, professional and helpful. Resolved my issue quickly, and answered tons of my questions. He will be the reason I come back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Had occasuion to need my F150 in for repairs. Left it...

Had occasuion to need my F150 in for repairs. Left it and received a call with a diagnosis and price and agreed upon the repair being made. Couple of days later I got a call to advise repair had been made. Went to pick up the truck and drove home. All done very well, efficient and as we had discussed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The Service Department, in particular Don Swift went way...

The Service Department, in particular Don Swift went way above the call of duty to get our Ford Transit Motorhome repaired and back on the road, allowing my wife and I to leave for Canada to care for my 94 year old mother.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.