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Bill Utter Ford

(4,378 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,378 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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This Dealership represents the best in quality and...

This Dealership represents the best in quality and customer service before, during and after the sale and in service support! There is no comparable dealership! I have tried Dealership after Dealership, car manufacture after manufacture, service department after service department and years ago was fortunate enough to give Bill Utter a try! After many Ford purchases by myself and my family it is a proven track record at Bill Utter to be THE #1 Dealership! There is no substitute, there is no other with sales, customer service, after market offerings, Service Department, Finance Departments, extended coverage offerings, Paint and Body all being the best in class! I recommend that you give this dealership a try as they do Ford and themselves proud! Fair, reasonable, honest and I could go on and on! Way to go Bill Utter Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We have been so pleased with all of our interactions with...

We have been so pleased with all of our interactions with this dealership and all of the people who have helped us. An excellent team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great people to work with, no problems..Over all...

Great people to work with, no problems..Over all everything was just fine, great truck..there are no more words Good, Great don't know why you need 25 words..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Had an overall good experience trading my leased vehicle...

Had an overall good experience trading my leased vehicle for a née one a year early. Kellie and Jason as well as Jacob were great in finding me the vehicle I wanted. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

One of the reason I drive fromAllen to Denton to by my...

One of the reason I drive from Allen to Denton to by my Fords is the experience I have at this dealership. Perfect, nope. Keep their word, follow-up and care. Absolutely. Patrick Nixon the service manager went above and beyond to get me back on the road quickly during my recent visit. Great Job and thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Clean friendly very helpful and not real pushy They were...

Clean friendly very helpful and not real pushy They were willing to work with me and meet my needs, all the people that we met were very very friendly, Pricing on all new trucks were very fair

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very professional and take care to keep car clean where...

Very professional and take care to keep car clean where they sit. They check fluids and offer free car wash!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service done on time. The overall experience was good....

Service done on time. The overall experience was good. Would like to have a detailed car wash done inside and outside. Inside of car is not vacuumed and outdoor car wash has lot of spots left

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Tony was great to work with throughout the process of...

Tony was great to work with throughout the process of fixing our Explorer. He was in constant contact letting us know what was going on and when they would receive the parts.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Polite, responsive, helpful. Mistake on getting truck...

Polite, responsive, helpful. Mistake on getting truck in, but owned it and did all he could to expedite process. Provide good detail on work done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.