Reviews
I enjoyed the experience by being able to handle most of...
I enjoyed the experience by being able to handle most of the process via text and over the internet. My in dealership experience was only an hour and a half.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful sales team, great selection in vehicles. Very...
Wonderful sales team, great selection in vehicles. Very happy with the time they spent to find the right products for our family. Customer focused. Happy to come back for sales and service needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We previously purchased our 2015 Ford Explorer from Bill...
We previously purchased our 2015 Ford Explorer from Bill Utter Ford. When we were considering purchasing the F150, Bill Utter was our first and only stop. We communicated with Casey first via email and text but came into the Dealership on a Saturday. He could not have been more accommodating by showing us the new features on the truck and searching for the Blue XLT truck with the 20" wheels that my husband specifically wanted. He had to go a long way to get it, but it was worth the wait and we are so pleased with it. Hats off to Casey for going above and beyond to make it another great sales experience with Bill Utter Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service provider made sure the items were explained...
Service provider made sure the items were explained before have them done. Mr. Swift had been the service provider on two of the visits. Very good service all around.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
First time at Utter for service. I was so impressed. I...
First time at Utter for service. I was so impressed. I told the person handling my service that I know I’m going to like it here. Fast efficient and friendly and I could see them working on my car. Waiting area is fabulous. I’ll always use your facility
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This was the best experience I ever had with buying a...
This was the best experience I ever had with buying a car. Will was the best salesperson. He did exactly what he said he would do. He was professional and timely and took good care of me. I really appreciated his service. DeLaunda Gill
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My family has been a customer for Bill Utter Ford for...
My family has been a customer for Bill Utter Ford for over 18 years! There is a reason for the longevity! FIRST in Class in Customer Service from the Sales floor for New or Used Vehicles, to the after market add on's availability, to the Service and Body shop! I have used all repeatedly and have never found a more comprehensive team of people that are focused up making certain that you and your vehicle are well taken care of! We have over 120. 000 miles on our Ford Edge that has been all over the United States totally trouble free! All my service work is done thu Bill Utter Ford, Greg Hall and they insure that myself and my family are in the best of hands! I would not hesitate to take my vehicle across country today on a moment notice! My cares are serviced ONLY by Bill Utter Ford Technicians! My recommendation is to take your business to Bill Utter Ford and in doing so you will be insuring you and your family the best in safety and service! Why not use the best? Why take a chance or compromise? Bill Utter Ford is the ONLY way to go! YOU GOT A FRIEND IN THE CAR BUSINESS THAT WILL COVER YOU FROM TOP TO BOTTOM WITH CUSTOMER SERVICE, TRUST, SAFETY AND FAIRNESS ---BILL UTTER FORD!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I like doing business with Bill Utter for because Dave...
I like doing business with Bill Utter for because Dave Underwood always gives me a good deal. John and the service department always take care of my needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
As always, the buying experience was superb. The...
As always, the buying experience was superb. The friendliness and the attention to my wants was exceptional. Thanks to Doyle for his persistence to find what I wanted. The only constructive criticism (hopefully you will take this as a positive idea for improvement) that I have is "Give the customer a call with an explanation that their vehicle won't be delivered when anticipated and why."
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Had the Ford Rear Camera recall service performed on...
Had the Ford Rear Camera recall service performed on Thursday. Service was quick and efficient and I received my vehicle back in about 2 hours. Everything went smoothly and Greg Hall was very helpful in making the appt. and ensuring all went well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair