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Bill Utter Ford

(4,385 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 12:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,385 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Worked with Phil and my experience was great. Nothing but...

Worked with Phil and my experience was great. Nothing but top notch service and got a great deal on a trade in for a slightly used vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Cory was amazing, he was very personable; and we enjoyed...

Cory was amazing, he was very personable; and we enjoyed doing business with him. We will be buying from Bill utter for all future purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I brought my Ford, Honda, & Ram for the great service and...

I brought my Ford, Honda, & Ram for the great service and friendliness that they provide. Will definitely continue to come for their friendliness and positive attitude.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent customer service. Not able to fix the problem,...

Excellent customer service. Not able to fix the problem, but informed me on how long it would take to get the part and that they would call me when it's in and get me scheduled ASAP.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I was well pleased with my purchase. Especially your...

I was well pleased with my purchase. Especially your knowledge of a customer’s needs and questions. Salesman were great especially Jason. Also finance department they made me feel important.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Patrick is the man, as I am sure you are aware. Very...

Patrick is the man, as I am sure you are aware. Very helpful, very knowledgeable and does not apply unneeded pressure. Thank you for everything!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Received Fordpass notification saying restraint indicator...

Received Fordpass notification saying restraint indicator fault minutes before Danny called to say car was ready. He said "I dont know, but your car is ready" He didnt care and has no respect for customers. A friend said he upsales all the time. Thats how you lose customers. First bad experience I've ever had.. I will not be back unless Johnny is working. Thank you Johnny for always caring and being honest with me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello. We are so sorry you had this experience and can understand your frustration. We value you as our customer and we will address this situation. Again our apologies. Feel free to reach out to Art Starr, at astarr@billutterford.com if we can be of further assistance.

A fabulous experience. Initially we were told it would...

A fabulous experience. Initially we were told it would take two weeks to get the car we wanted only to get a call back that they had another red escape that was available and it even had the Michelin tires that we wanted. Keith’s dad, Paul Bean St., was a former service manager at Bill Utter and I don’t remember everyone involved. Keith knew many of them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They are never "too busy" to answer questions. Excellent...

They are never "too busy" to answer questions. Excellent quality work and customer service. There seems to be problem between 25 word minimum & maximum, perhaps rephrase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Thank you. We always have a good experience. Your service...

Thank you. We always have a good experience. Your service department is easy to access and the waiting area is great. Thanks to Greg everything was taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.