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Bill Utter Ford

(4,381 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,381 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Overall, one of the best experiences in purchasing a car...

Overall, one of the best experiences in purchasing a car or truck. Dan Corthell was great. Area of improvement would be providing an accurate time-frame for when the vehicle would be ready to deliver.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

All the people that work here are very nice, they...

All the people that work here are very nice, they explained everything with details and they helped me in a timely matter. Thank you for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very professional, knowledgeable, and goes above...

Very professional, knowledgeable, and goes above expectations. AJ was very knowledgeable and provided excellent service. He went above and beyond any expectations. I will highly refer Bill Utter Ford to anyone buying a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I just came in for my inspection on a Saturday afternoon...

I just came in for my inspection on a Saturday afternoon expecting to wait awhile and I was in and out in minutes. Always great service!! Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

They got me in and out with in the time frame given. They...

They got me in and out with in the time frame given. They were also helpful with getting me touch-up paint that I needed. They can be a bit slow at times bringing the paper work in, after the vehicle is pulled up. It's minor but something to improve on.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

This is the 5th car that I have bought from Bill Utter....

This is the 5th car that I have bought from Bill Utter. My late husband was a former employee and always took the time to stop in and visit with the sales team. I brought my Mother in for a new Escape - and wound up getting a new Edge. Tom Corrigan took great care of us. And I was proud to have accomplished another first - buying my first car by myself.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Easy and smooth experience throughout the entire process....

Easy and smooth experience throughout the entire process. I walked in knowing the vehicle I wanted and Roberto was very responsive to all my questions and went the extra mile to make sure I was satisfied with the purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Fast service, great customer service as always. Brought...

Fast service, great customer service as always. Brought the van in for a battery, ended getting a driveshaft (recall), oil change and a tire rotation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

The trade in and purchase of my new vehicle was a...

The trade in and purchase of my new vehicle was a pleasant experience. This is my third vehicle and I keep coming back because of Will and sales team. The service was outstanding to take care of my minor vehicle warranty issue Dillon was prompt and handled my issues in a professional manor. Your entire team is outstanding

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Thank you for an outstanding experience- I am very happy...

Thank you for an outstanding experience- I am very happy with my new Ford Edge! Staff were professional, courteous and knowledgeable. The whole process went smoothly- I will definitely refer my friends and family !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.