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Bill Utter Ford

(4,378 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,378 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Great personal care and service

I took my 2016 Ford F150 in for service on my navigational system and other warranty work. I was greeted and cared for by Johnny Constancio. Even though I know he was very busy he treated me like I was his only customer from start to finish. He kept me informed of what had to be done and when the truck would be finished. He even ran it through the car wash before I came to pick it up. I am extremely pleased with this kind of service and with Johnny C. I hope he stays at Bill Utter for a long time and is rewarded for his excellent customer care. As a side note--I purchased the Ford Care Warranty when I bought my truck. It was well worth it because it covered the cost of my navigational system repair which I was told would have cost about $1500. Job well done! Thanks. And thanks to Perry Eggelston for leading a well trained team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Excellent Follow-Up ServiceService

Greg Hall did an excellent job working around my schedule to ensure that the person who works on the Ford Pass equipment was available to complete the service work...He called me at 7:15 am the morning of the schedule to endure that the service would be completed...Great Customer Service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I love taking my vehicle to Ford! Everyone is very...

I love taking my vehicle to Ford! Everyone is very friendly and take good care of my truck. They have always provided me with excellent service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I would highly recommend Bill Utter Ford they go over and...

I would highly recommend Bill Utter Ford they go over and above to assist their guest in every way possible. Above all I’d recommend my salesman Casey Patton. He sanitized and deliver the vehicle to me in an hour away from the dealership because we gave birth to her child. If that doesn’t show dedication to his name and work I don’t know what does

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fastest sale I have ever been involved with. Everything...

Fastest sale I have ever been involved with. Everything was top notch,everyone was curious and I am very happy with the vehicle I've gotten.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Had a great experience with Bill Utter Ford! Walked away...

Had a great experience with Bill Utter Ford! Walked away with a great deal on a brand new F150 with lots of extras!! Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Greg was very helpful and my truck was ready sooner than...

Greg was very helpful and my truck was ready sooner than I expected. I would definitely return for service to bill utter for service on all of my ford vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

have used this dealership 5 years and always leave...

have used this dealership 5 years and always leave satisfied customer, but I was disappointed that when I was there on May 4, that none of the service advisors or the reps where you pay, we’re wearing masks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Quick, In & Out Purchase

My family had a need for a Ford Transit and had been looking for several months. Found what we were looking for on the Bill Utter website, called the dealership to verify the unit was on the lot before driving an hour. It was there, drove down, test drove it, bought it in a matter of an hour and a half.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Inspection

I only had a state inspection performed, but it was only about a twenty minute wait. They also advised that my right back up light was out which I was unaware. The waiting room is nice and the office staff are great. I use Bill Utter Ford for all my service issues...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.