Bill Utter Ford

My service advisor was polite and helpful. The only downside of the visit was my repair was not covered under my ESP warranty. When a part(s) fail, it seems like it should be covered. The result was a $815 bill, of which I declined to have the repair completed elsewhere for less money.

Easy to make an appointment with my support person. Even though he wasn’t working on the day I wanted to bring my vehicle in for service, he set the appointment and i was taken care of.

I went for a simple oil change and two hours later I got that oil change! The service took twice as long as I was told and the customer service representative didn’t seem to mind. The service itself was twice as expensive as wal-mart.

This is the 6th new Ford that I have purchased from Bill Utter Ford. I was on the lot early on Saturday morning when Mike Rodriguez met me and eventually showed me a car that wasn't on my list. It turned out to be the car I bought and have enjoyed driving these last eight weeks.

Great service, friendly, got me taken care of quickly. Except, they didn’t actually rotate my tires. Makes me wonder if they actually changed my oil, topped off the fluids, or did...anything except charge me $55.

I like the speed of the service. Dillon Love was able to connect my cell phone to my vehicle, which I would have never been able to figure out. Greg Hall was able to determine on a previous visit a major transmission problem narrowing it down to a bad wire bundle .

Great service, love this dealership!! Everyone always freindly, helpful, from sales to service. Highly recommend Bill Utter Ford. For your buying experience. Best deals by far.

I just needed to make an appointment as my check engine light came on. I called on a Friday and left a voice mail. Called about an hour later and again went to voice mail. Went back to the operator, who said she would find someone. Went to voice mail again. An hour later called again, went to voice mail a 3rd time. Back to the operator, who said she would leave a note with one of the service guys to call me back. I told her I had a meeting from 2-3 that afternoon, all I needed was an appointment for a check engine light. Go ahead, set the appointment and let me know when it is. She said OK. Sure enough, they call at 2:30 and leave me a voice mail to call them back. I call back at 4, go to voice mail. Enough of this for 1 day. Saturday morning I call, again go to voice mail. Back to the operator, explain the above, she said she would put me in touch with a supervisor. Once again, I go into voice mail. So I decide to make the drive down Saturday afternoon and go to the shop to make the appointment, appointment made first thing Wednesday morning. The engine light fix was fairly simple, had a oil change done as well. Dropped it off at 7 AM, didn't get a call back until 4. They found the issue based on the computer code, had the part, but wouldn't be able to fix it until the next day. Next afternoon picked up the truck. Takes 2 people and the better part of an hour to check out, but we get it done. Only issue is that the oil change % in the truck still showed the same. How do you know the oil change was done if that isn't reset? I call them, they confirmed it was done, the tech just forgot to reset the truck. Fine. Not sure I will go through that again. Need to sort out someone that just schedules appointments. Maybe not as easy as it seems, but 6 phone calls over 2 days to try and set an appointment (and fail) was frustrating and time consuming. Once I found someone, they were all great. Just getting to someone was seemingly hard. Did go talk to Kim in sales. No 2WD Lariat's in stock. So he is watching for them.

As always Eddie was great to work with. He always listens to my concern and follows through very effectively. I was provided loaner vehicle (very nice one) and repairs were completed on time.

I would recommend you tell the customer that when the navigation system is updated, the customer loses the phone contacts and radio stations. I think the Service Tech should offer to reinstall at least the Bluetooth and phone contacts. And not let it be a surprise to the customer when you find out phone is not connected and have to return to service department.