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Bill Utter Ford

(4,378 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,378 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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New Edge Purchase

This is the second car that we have purchased through Doyle Chaffin at Bill Utter Ford. He was very helpful through all steps of evaluating vehicles, options, and costs. He communicates well and wants to be sure that we are satisfied with our actions. Also, In the service department, Jeffery Lee took care of my wife to her satisfaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Dr. Phil is a very good sales consultant.

We have used Dr. Phil when we have bought 6 vehicles at Bill Utter. He is honest and is good with his customers. We recommended him to our neighbor who bought a car from him a few years ago.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Helpful Salesman, horrible parts/service

I highly recommend Toronto Spikes as a salesman. My family and I have purchased multiple cars from him. I can't say as much for the service. They take advantage of people and recommend services that are not necessary. I can say the same for the Ford dealership in Lewisville, Texas.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent to work with from start to finish

My salesperson, Phil Tysinger, was great to work as well as Bill Utter Ford. Phil was responsive to all my questions and went out of his way towards getting me in my new truck. He even came in on his day off to meet me which shows a lot about how much he cares. Thank you so much and I'll definitely recommend you to all my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

exellent

i walked in signed papers and went out to the car and the sales person showed us how everything worked and we were able to drive away shortly after. My husband did all the pre stuff and he said it was fast and easy as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

FANTASTIC Unique!

Personalized professional service. Very loyal to each and every customer. Doyle goes out of his way to make sure you are happy with everything and shows you how to use your new vehicle. Bill Utter Ford is #1 in Texas with how they sale and guide you through the process. They care about you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

used pickups info and quotes

Adam Russell was helpful, informative and friendly. I drove a Ford F150 and a Dodge Laramie pickup and got prices on both. Another salesperson made coffee when I found the coffeepot was empty. I got a trade-in quote on my old Ford F150 that was lower than I expected but was resonably explained. I bought a truck elsewhere, not a Ford Dealer though. In the future I will still check with Bill Utter Ford if I am in the market for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very Pleased

Tom was great, and Toronto helped us get the deal done as well. Overall we were pleased with our experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Professional & Responsive

From the time I was greeted by Tom Corrigan to the time I drove my new truck home, I was impressed by the professional attitude and the responsiveness of the dealership. I will recommend Bill Utter Ford to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Experience, Genuine sales personal

Great and very helpful experience. Doyle was very helpful and knowledgeable. Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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