Reviews
Professional
Custom ordered F350 and was able to set down and go line by line deleting and adding the items I wanted and they updated my thru the build as fords website apparently does not work even if you have the vin number ! Way to go Bill Utter Ford and thanks I would have been lost with out my sales person Kim Payne and his answers to my questions. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent
Long ago I went to Ford on a recommendation by a friend. And I meet Doyle Chaffin. He has helped me with 3 cars now. He is professional, helpful and very patient. He goes as they say that extra mile. He gave me a great price. Ford is the place to go and Doyle is the one to see. Thank you Mr. Chaffin for all you do. Love my Focus.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great customer service
Our company has purchased from Bill Utter Ford in the past. Have always had a good experience and Quincy Alonzo followed through on all aspects of the sale. Would use again in any future purchases.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Purchased a new Ford Escape
This is the 2nd car I have purchased from Doyle Chaffin and it was a pleasure each time. Doyle is friendly, professional, helpful and patient. He took the time to show me everything I needed to know about the Escape, both before and after the purchase. Eddie was timely and professional in helping me get the financing paperwork done. He had me in and out quickly. I left feeling like I had been treated very fairly with no pressure to purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
PLEASANTLY SURPRISED
I went to Bill Utter Ford on recommendation by a friend and had no idea what model to look at or even what they had. Doyle Chaffin helped me match a car with what I wanted and gave me a great price. He beat all other manufacturers on quality and price. Thank you, Doyle. I love my new Escape.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Friendly people, Family owed with great service
Family owned dealership with long time employees. Makes things fast and quick with little hassle. The service department treats you the same way. Personal service and friendly attitude every time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent
It was a very good deal and very fast, they were very attentive and helped me in everything, I am very happy with my new truck thanks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
More Than We Expected
We got much more of a vehicle than we ever expected that we could have. We love our new Ford Edge. Phil Tysinger was wonderful to work with. He is very knowledgeable and really listened to our needs and wants in a new vehicle. He went above and beyond what anyone could ever expect a salesman to do. Dennise the accessory lady was very helpful as well. She loaded us up with tint, floor mats and a cargo liner as well as the locking something or other for the wheels. We will be back to purchase another Ford soon!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New Explorer Purchase
Michael was friendly, helpful, knowledgeable (or willing to find out) and really wanted to earn our Business. He checked on everything we asked for and even came in on his day off to help us on another day (when we actually bought the car) with no guarantee that we would actually buy. We were willing to buy a color we hadn't originally considered because we really wanted to buy from Michael and we love our new explorer!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
To buy a car
I have delt with Adam Russell and bought 2 cars in the past 3 years from him. I have worked at Ford dealerships for almost 30 years and seen many car sales people in this time frame and Adam is the best one. If I need another new or used car I will be sure to look him up. All total I have bought 2 new and 1 used car from this dealership. Adam explained everything in detail to me and all my options , financing and warranty and explaining all options on the vehical so I can get years of enjoyment out of it I am totally comfortable buying from him. Thanks Frank Koerbacher
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car