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Bill Utter Ford

(4,379 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,379 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Excellent Customer Service

It was great. Mr. Alonzo was extremely helpful and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Highly recommend!

The deal was set up over the internet with Jim Haughton. Doyle Chaffin delivered the car when I arrived. Arranging this purchase of this vehicle over the internet was very simple and easy. The trade in offer was fair based upon the photos I submitted. This was easier than dealing with the dealers in my home town.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Smooth as can be!

Fantastic! We contacted Toronto to look at the Edge. He stayed late that day and waited for us. He even keep in touch with us on his day off as we were working with our bank. Once the papers were ready he came up to the dealership to make sure we were taken care of. Thank you Toronto!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Personalized Touch

I drove Kim to drink. He put up with me while I looked at several different trucks. Then helped me make the best deal there. He was a great help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New car purchase

We feel that we were treated fairly by the dealership and especially by our salesman, Doyle Chaffin. Doyle is an outstanding Christian and answered all our questions. We recommend Bill Utter Ford and Doyle without any reservations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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great place to buy a car!

My experience at Bill Utter Ford was phenomenal! Toronto was able to help me with everything I needed when I came in to look at the SUV I found on their website.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Nice Deal

Courteous and helpful in listening to our needs. CT was very friendly and professional and gave us a great deal on our new vehicle purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Followup is second to none!

Carl Anderson exceeded all my expectations. He delivered exactly as he said he would in a timely and professional manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wonderful Dealership that makes buying a car quick!

Steven Davidson was our salesman for the 2nd time. Once again he has made car buying super easy and fast. I could not happier with our purchase and the wonderful deal we got with it! Bill Utter Ford really does make me feel like a close knit family when it comes to car buying. I have always had such bad luck with cars and so far my 2 vehicles Steven helped my family get into have been the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Very Much Pleased

Toronto was very easy to work with, no haggling. He offered me a reasonable price for my trade & discounted off their asking price. I was satisfied with the deal as it closely mirrored my research on the values of my trade in and the vehicle I purchased. I have purchased many cars & trucks from Utter but not recently. I did not expect a good offer due to some past efforts to purchase from Utter. I was pleasantly surprised at what to me seems to be a change of attitude in customer service. Keep it up. I will use this store again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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