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David is my service advisor by far the best man for the job he has helped me from the time I bought my truck until now. Best costumer service and knows what he is doing to the T. Could not be happier
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Will Schafer | Owner | firstname.lastname@example.org| 706-855-9400
Outstanding Experience at GMC . He is a honest salesman, who I will recommend to my friends and family.
Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Will Schafer | Owner | email@example.com| 706-855-9400
Service personnel never return calls after work was done
That is not the kind of experience we seek to provide, Richard. Please contact us when you can so we can address this together. Regards, Will Schafer | Owner| firstname.lastname@example.org | (803) 220-3594
Service Department Out of Touch
Took my 2017 Impala in for a dash display issue on 10/23/20. My appointment time was 9.15 AM. At about 5.20 PM I called to see if my car was ready and was told they never even looked at the car. I responded with a simple “Wow”. I was then told my appointment time was simply to drop off the car and that was all. My car is almost out of warranty and I felt the dealership had no intention of fixing my car. I picked up my car the following day with no work done! I could not be more disappointed. I bought this car new from the same owned sister dealership in Aiken, South Carolina. I have never had any warranty work done on this car. I needed this car for daily transportation. I will not forget the lack of service I received at this dealership and intend to contact Chevrolet about the issue.
Christopher, We are extremely sorry for not being able to get to your vehicle the day you brought it in. We try our best to schedule our check ins so that vehicles can be efficiently taken care of, but at times, other vehicles that have come in before require more work that is estimated. Much like a doctor's office, a vehicle may come in with one problem and require more attention than the time we schedule and that does cause other vehicles to be pushed back. We try hard not to use the word "appointment" word and use check in times for this reason. I do understand that this can cause frustration, but I assure you we do try to fix every vehicle we can in the fastest, most professional way possible. I will be happy to talk with you about this and get you in before your warranty expires. We are committed to our customer service and I am sorry we failed you this time. Kathy Hensley, Owner Master Automotive
First time GM Buyer
AT4 is awesome inside and out. Much better ride than the 2018 F150 Platinum FX4 I traded. AT4 is quiet inside with an awesome roar out. Technology is awesome.
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! All the best, Will Schafer | Owner | email@example.com| 706-855-9400
Fast and friendly customer service! Service Department is great, much better than Sales.
Thank you for the great feedback, William! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Regards, Will Schafer | Owner | firstname.lastname@example.org| 706-855-9400
Bill Whitten was Great, he made the whole process easy and fast! The vehicle was priced great and I received a very fair price for my trade.
We are more than happy to see that our team took care of your automotive needs! Let us know if we can do anything for you in the future! Will Schafer | Owner | email@example.com| 706-855-9400
Was charge $135 for diagnostic that I could have had done fro free at any parts store. The repair cost of plugs and wires at $729 is outrageous when the parts from any auto parts store with a lifetime warranty and the highest specification OEM are only $129 so that makes labor at $600 for possibly 1.5 hours of work. What a ripoff. and a recommended fuel injection system flush at $929 due to misfire code which did not even include change of plugs and wires which is the first thing that should be addressed with a misfire code. Also there were service bulletins on file for my vehicle with the same symptoms that the technician and service advisor never even mentioned. I had to do my own research. VERY UNHAPPY. NEVER RETURN HERE.
Sherry, we appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Please contact me so that we can work towards a resolution together. Thank you for your patience and understanding. Sincerely, Will Schafer | Owner | firstname.lastname@example.org| 706-855-9400
Nicole was great
This was our second purchase buying a truck from GMC of Augusta . The staff always welcoming , the easiest ever of buying a vehicle , very smooth fast process !!!!! Will definitely return next time find a vehicle ! Nicole our sell lady was excellent !! thank you so much !!!
Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Josh Potts, General Manager, email@example.com, (281)-596-6240
Great Service by Charles and his crew! As always a very clean facility, happy service personnel and great follow up on when the vehicle is ready.
Thank you for sharing this great feedback with us. We feel our service department is what makes Master Buick GMC special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Warm regards, Will Schafer | Owner | firstname.lastname@example.org| 706-855-9400