Master Buick GMC

Reviews

4.4
(62 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

Want to share your experience with this dealership?

Write a review
5.0

Excellent job

Cory did an excellent job with the details with the service they provided. He ensured my car was ready ahead of the given time.

Dealer response

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

5.0

Great Customer Service

Told them what my issues were; they examined and fixed in a timely manner. They did a great job!

Dealer response

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

5.0

jdavitte68@gmail.com

The servicing was very timely on my vehicle. Everyone on service department very professional & friendly.

Dealer response

Jennifer, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at Master Buick GMC Augusta provided you with great dealer experience! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

5.0

2022 GMC Canyon Delnia

My 2022 Canyon Delnia is my 4th new vehicle that I have purchased from you. This is my third purchase the Sue Oertle was my salesperson. I have always had great service from this dealership and will continue to a loyal customer.

Dealer response

SSG (Ret) Marton, it was a pleasure to read about your fourth car-buying experience at Master Buick GMC Augusta. Congratulations on your 2022 Canyon Delnia! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know Sue provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

5.0

Best in the Business

This makes my 4th vehicle from master Buick GMC, and every time I?m have been treated with the utmost respect. Hope to buy 4 more in the future . Thanks Eddie and Sue

Dealer response

Holley, it was a pleasure to read about your 4th car-buying experience at Master Buick GMC Augusta. Congratulations on your new vehicle! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know our team provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

5.0

Great experience

Great customer service! Explained repair very clearly. Repair was completed very quickly.

Dealer response

Thank you so much for your review! We really appreciate your business and are so happy that our staff could provide great service to you and your vehicle. We look forward to seeing you again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

5.0

John Maddox

Mr Roscoe Peace and Mr Eddie Overby are the best. Both have high standards. They exhibit strong values such as Integrity and professionalism. That?s why I?m a repeat customer. They do what they say.

Dealer response

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

1.0

Say No to this dealership

was totally disappointed with my visit. Previous and currently GMC owners advised me to never used this dealership for any maintenance needs because the department is extremely below average. I gave the department the benefit of doubt and took my vehicle in for a service. The service representatives didn't come out to greet me as I've experienced with other dealerships. After standing in the bay for over ten minutes or more, the young lady came to the door and asked if I needed anything and why was I there. Yeah, quite strange. I responded that I had a service appointment. She pointed at a co-worker and stayed "yeah he is responsible for you". Right, no introduction what so ever and by the way, I am responsible for myself. That remark could have been taken from a negative perspective. There were three guys sitting at their desk, one eating and the other two texting on their phone. It's obvious they wasn't concern about my vehicle maintenance needs or could it had been my skin tone wasn't suitable for them to provide a reputable customer experience. If you don't value the customer, you wouldn't provide the adequate care for their vehicle. I stated that I would take my vehicle to another dealership for maintenance. No response and no concern from any of them. I did speak to the dealership manager about my concerns which he wasn't concerned about my experience nor the promise of guaranteed quality service when I purchased the vehicle. I do not and would not recommend this dealership. When I purchased my vehicle from this dealership, the support and care for the military community was highly emphasized. Many military GMC owners have shared with me their displeasure with the customer satisfaction they consistently received from this establishment. I would never nor would I recommend the dealership for any vehicle purchase or maintenance needs. After speaking to the manager, his lack of concern convinced me that I should sale me vehicle. So if anyone is looking to purchase a 2021 1500 Denali with less than 6000 miles, borla exhaust upgrade, and K&N cold air intake upgrade let me know.

Dealer response

We are very sorry that you felt you weren't welcomed. It may have looked like no one was doing anything, but as it was the day before Christmas Eve, it actually was one of the busiest days of the year. Advisors are typically on their cellphones sending pictures to warranty companies trying to get the customer reimbursed. The other advisor had not had a chance to eat lunch and it was 2:30. He was trying to catch a bite as quickly as he could. You were greeted by our Customer Assistance Representative as soon as she was free. We are always concerned when a customer states they don't want to do business with us when they haven't had a service completed at our dealership. We always want everyone to feel welcome, but it is my understanding that you came in already upset and didn't give us the chance to help you. We appreciate all of our customers and friends who do business with us and we hope that you will give us another chance. Merry Christmas to you and your family and I hope your New Year is a great one! Kathy Hensley, Owner Master Automotive

1.0

WORST DERLERSHIP IN AUGUSTA FOR SERVICE!!!!!

This was by far the worst experience I have ever had at a car dealership. I went in for recall work on my Cadillac SUV and was met with rudeness and snide behavior from the service writer David, and he thought it was funny. I spoke with the owner, Mrs. Schaffer, and she said she work arrange an apology from David when I went to pick up my car. Nothing was done and David was even ruder. On top of that they had lost my car and could not find it in their computer system. They finally found it 25 minutes later. The final blow has when the service manager Phillip called me the next day, I thought to apologize, but he told me he thought it was best that I take my business someplace other than Master GMC / Buick. I was in the market for an Enclave to replace my Cadillac, because I wanted buy American. But this place has shaken my faith in buying a new car. I bought a car from Jim Hudson Lexus and they treated me like gold. I even do all of my service work with them, only because they are so nice. I do not care that it cost more, they treat me great and that is worth it. Johnson Cadillac has always been incredibly kind to me and I loved going there. This place was the worst.

Dealer response

I am very sorry that we obviously are not able to satisfy you the way that you would like. When you arrived, we did have several folks already waiting, and we really can't allow someone to jump in front of folks that were already being helped. We try to do our best to help all of our customers in a timely manner, however, obviously we were unable to help you fast enough. For that, we sincerely apologize. Thank you for letting us all know how you feel. Sincerely, Will Schafer

5.0

Customer

Great and professional group of people. Always friendly and helpful. Service appointments are always available at your convenience. They are done in a timely manner.

Dealer response

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

Read all 62 reviews