[{"id":530936,"personPtyId":46235912,"firstName":"Eddie","lastName":"Overby","titleText":"New Car Sales Manager","emailTxt":"eoverby@masterautomotive.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/efab39d406ce.jpg","drDealerId":42231,"dealerEmpStartDtUtc":"1470009600","industryStartDtUtc":"770428800","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":531002,"personPtyId":47916123,"firstName":"Sue","lastName":"Oertle","titleText":"New Vehicle Sales Consultant","emailTxt":"soertle@masterautomotive.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/cebc5643f469.jpg","drDealerId":42231,"dealerEmpStartDtUtc":"1475280000","industryStartDtUtc":"1188604800","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":533023,"firstName":"William","lastName":"Fanning","titleText":"Customer 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Manager","emailTxt":"cwilliams@masterautomotive.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":13,"combinedEmpReviewCnt":37,"imageUrl":"https://cdn-user.dealerrater.com/images/2763c0d17f93.jpg","drDealerId":42231,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":532477,"firstName":"Brad","lastName":"Gillespie","titleText":"Service Manager","emailTxt":"bgillespie@masterautomotive.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":8,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/4a8c9af21ac8.jpg","drDealerId":42231,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":537784,"personPtyId":49194408,"firstName":"Phillip","lastName":"Towns","titleText":"Fixed Operations Director","emailTxt":"ptowns@masterautomotive.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/63c8dca05090.jpg","drDealerId":42231,"dealerEmpStartDtUtc":"844128000","certifiedEmployee":true,"deptDscrp":"Management"},{"id":530998,"personPtyId":45809155,"firstName":"Frank","lastName":"Ward","titleText":"General Sales Manager","emailTxt":"fward@masterautomotive.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/15504fe1a137.jpg","drDealerId":42231,"dealerEmpStartDtUtc":"891388800","industryStartDtUtc":"491702400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":537790,"personPtyId":47927425,"firstName":"Bernard","lastName":"Hughes","titleText":"Assistant New Vehicle 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Professional","emailTxt":"tgoddard@masterautomotive.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/f54ad15fd40c.jpg","drDealerId":42231,"dealerEmpStartDtUtc":"1328054400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":532474,"personPtyId":46175419,"firstName":"Bill","lastName":"Whitten","titleText":"New Vehicle Sales Consultant","shortBioText":"I have lived in the Evans/Augusta area all of my life. I graduated High School from Aquinas High School in 1988 and Augusta State University in 1993. I am married to my lovely wife Stacie and have 4 children ranging in ages from 4 to 22 years. Activities that I enjoy while not at work are Bowling and Frisbee Golf. I believe in establishing working relationships with my clients that are permanent. In many cases selling to generations of family members and their friends. This is my sixteenth year at Master Buick GMC.","emailTxt":"bwhitten@masterautomotive.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/61616527c52f.jpg","drDealerId":42231,"dealerEmpStartDtUtc":"1033430400","industryStartDtUtc":"1033430400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":533019,"personPtyId":46726079,"firstName":"Mark","lastName":"Halupa","titleText":"Sales Consultant","shortBioText":"Mark Halupa has been with Master Automotive for 7 years. I have to start by saying he is a HUGE Pittsburg Steelers fan! He came to us from our Aiken Store, Master Chevrolet Cadillac, when we first took over that store. He went back to Master Chevrolet Cadillac a few months later. We are excited to have him back at our Augusta Store! He is extremely knowledeable about GM vehicles and Pre-Owned Vehicles of all kinds with his years in the business backing him! Come see him! He is known for being able to fit customers with the right vehicle and we are blessed to have him as a part of our team!","emailTxt":"mhalupa@masterautomotive.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/2316a573c128.jpg","drDealerId":42231,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":532473,"personPtyId":46726612,"firstName":"Gene","lastName":"Baxley","titleText":"New Vehicle Sales Consultant","shortBioText":"enjoy helping others, selling vehicles for 25 years, family man with children and grand children, active member in church, hobbies are working around the house, have a vegetable garden, married to a school teacher ( teaching for 34 years in a Christian private school)","emailTxt":"gbaxley@masterautomotive.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/d80c8362eb8e.jpg","drDealerId":42231,"dealerEmpStartDtUtc":"1083369600","industryStartDtUtc":"833587200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":531001,"personPtyId":46720581,"firstName":"Wade","lastName":"Hooker","titleText":"Pre-Owned Sales Manager","emailTxt":"whooker@masterautomotive.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/e4b5afe32ab8.jpg","drDealerId":42231,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":511213,"personPtyId":45624314,"firstName":"Will","lastName":"Schafer","titleText":"Dealer","shortBioText":"Will Schafer is a third generation Dealer with Master Buick GMC. He attended Augusta Preparatory School and graduated in 1986. He then received his Business Administration Degree at Presbyterian College in Clinton, SC. Having worked at the dealership since he was a teenager, he went on to receive a Diploma from the Dealer Candidate Academy in 1991. He has worked in the Sales, Parts, and Service department in his 27 years with Master. He currently serves on many community boards including Westminster School of Augusta, Crossover Communications International, and Columbia International University. He is the current President of the Augusta, Aiken Buick GMC Dealers Marketing Association, NADA Presidcnt\u001as Club and a Member of the Rotary Club.","emailTxt":"wschafer@masterautomotive.com","combinedEmpAvgRatingNbr":3.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/31b2ba90495d.jpg","drDealerId":42231,"dealerEmpStartDtUtc":"641520000","industryStartDtUtc":"641520000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":547735,"personPtyId":51355132,"firstName":"Porsha","lastName":"Cox","titleText":"Service Customer Care","emailTxt":"pcox@masterautomotive.com","combinedRecentReviewCnt":4,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/a731f657572a.jpg","drDealerId":42231,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":547734,"personPtyId":51354581,"firstName":"Brooke","lastName":"Crutchfield","titleText":"Service Customer Care","emailTxt":"bcrutchfield@masterautomotive.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/278765abeec0.jpg","drDealerId":42231,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":547733,"personPtyId":51354564,"firstName":"Alyson","lastName":"Johns","titleText":"Service Customer Care","shortBioText":"Alyson was born in Augusta, GA. She has two children and enjoys hunting, boating, and being with her family and friends. She has been in Customer Service since entering the job force and is our most Senior Level Customer Service Agent.","emailTxt":"ajohns@masterautomotive.com","combinedRecentReviewCnt":3,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/b2621c121a0f.jpg","drDealerId":42231,"dealerEmpStartDtUtc":"1435708800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":531006,"personPtyId":45869025,"firstName":"Mary","lastName":"PIleggi","titleText":"Pre-Owned Sales Consultant","emailTxt":"mpileggi@masterautomotive.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/55309bd06c18.jpg","drDealerId":42231,"dealerEmpStartDtUtc":"1527811200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":533020,"firstName":"Bo","lastName":"Starke","titleText":"Sales Consultant","emailTxt":"bstarke@masterautomotive.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/426af3871410.jpg","drDealerId":42231,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":530997,"firstName":"Al","lastName":"Kemp","titleText":"Pre-Owed Sales Consultant","emailTxt":"akemp@masterautomotive.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/600e754f4051.jpg","drDealerId":42231,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":533022,"personPtyId":47144464,"firstName":"Steve","lastName":"MacDonald","titleText":"Service Manager","emailTxt":"smacdonald@masterautomotive.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/2880a822253d.jpg","drDealerId":42231,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":436432,"personPtyId":45604779,"firstName":"Kathy","lastName":"Hensley","titleText":"Owner","shortBioText":"Kathy was born in Augusta and went to High School at Augusta Prep. She graduated from Agnes Scott with a BA in Psychology. During College, she worked as Customer Service Manager and New Car Delivery Manager for a Dealership in Decatur, GA. After college, she worked as a Salesperson for a Car Dealership in Atlanta, then worked Managing Apartment Communities until she began a family. She moved back to Augusta to be close to family and started back with the family business in August of 2010. She has worked as a Customer Service Agent in Service, Business Development Manager, and Website Development and Marketing since coming back in to the Business.","emailTxt":"khensley@masterautomotive.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/2ef3e1eddbe2.jpg","drDealerId":42231,"dealerEmpStartDtUtc":"1280620800","industryStartDtUtc":"965088000","certifiedEmployee":false,"deptDscrp":"Administration"},{"id":552169,"firstName":"Gage","lastName":"Welch","titleText":"Pre-Owned Sales Consultant","emailTxt":"gwelch@masterautomotive.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/d33c6f2e560c.jpg","drDealerId":42231,"certifiedEmployee":false,"deptDscrp":"Sales"}]
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 6:00 PM

Master Buick GMC Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2018

Here at Master Buick GMC, we're proud to be a multi-generation family business that puts customer service first. We've b

...

een serving our community for over 80 years, and we've passed our commitment to customer satisfaction from each generation to the next. In fact, we've won Columbia County's Best of Award five years in a row! Give our Express Car Buying a try. Express Car Buying is an all online buying experience that is sure to keep the car buying process simple!

"After we sell, we serve, since 1937!"

Service

Oil, Filter Change

$49.95 and up*

Wheel Balance

$39.95 and up*

Tire Rotation

$17 and up*

Wheel Alignment (4WD)

$99.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
220 lifetime reviews. Includes reviews of Master Buick GMC from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 3.6 out of 5
    October 13, 2018

    Fixed what we hope are all problems However I think Labor cost is too high and parts seem to keep rising and it is now more cost too keep a car on the... road

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Master Buick GMC

    Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewe...d with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Sincerely, The Master Buick GMC Team


    Worked with:
    William Fanning

    Customer Assistance

    (4.9) 28 reviews

    David Truitt

    Service Manager

    (4.8) 51 reviews

  • 5.0 out of 5
    October 9, 2018

    Roscoe was attentive and helpful throughout the truck buying process. I will definitely do business with him and the team for our future vehicle purchases.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Master Buick GMC

    We appreciate you taking the time to leave us a great review! We are pleased to hear Roscoe did a great job in assisting you in your purchase. If ther...e is anything else we can do for you please don't hesitate to give us a call! All the best, The Master Buick GMC Team

  • August 29, 2012

    had a great overall experience, found a great car with a great price. drove 2 1/2 hours and it was well worth it. did not feel any pressure at all! i highly... recommend this dealership! Tony Goddard is the man to see! but to be honest i would have used any of the fine sales people there. Thank you again Tony! and all the staff that helped out.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your complimentary review of Tony Goddard and our entire dealership at Master Buick GMC. Your comments reassure us that we're ...doing everything possible to meet the needs of all our customers before, during and after the sale. It is our great privilege to serve you; I hope you know just how much we appreciate your kind words and your business. Wishing you all the best with your new vehicle and remember - After We Sell, We Serve, Since 1937!" Have a wonderful day and thank you again!

  • 5.0 out of 5
    October 9, 2018

    Good people listen to you and great service. Fast and timely. Very knowledgeable. Willing to go the extra mile for you. Work around your schedule.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Master Buick GMC

    At Master Buick GMC, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience.... We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! All the best, The Master Buick GMC Team

  • 5.0 out of 5
    October 7, 2018

    The short story is that this was the best experience I have ever had at a dealership service department! Everyone from the lady who scheduled the appointment... (she made sure that I knew where they were located and who my service advisor would be), to the personnel that greeted we when I arrived, to my service advisor (Brad Gillespie, you???re awesome man!) to the mechanic who worked on my car; everyone made me feel welcome and wanting to continue to do business with this dealership! Great Job!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Master Buick GMC

    Thank you for such a great review! Thank you for your business! We look forward to seeing you again! Kathy Hensley, Owner


    Worked with:
    Brad Gillespie

    Service Manager

    (4.6) 23 reviews

  • 5.0 out of 5
    October 7, 2018

    As always, very professional Service . Great facility and staff. Would recommend Sales associates, and Service personnel for a total satisfying experience.... Master is First Class !

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Master Buick GMC

    Thank you! We appreciate your business and look forward to seeing you again! Kathy Hensley, Owners


    Worked with:
    David Truitt

    Service Manager

    (4.8) 51 reviews

  • 5.0 out of 5
    October 6, 2018

    Master Buick. Has been my service and car buying center for 3 Lacrosse and now anEnvision They treat me like family. A great service center!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Master Buick GMC

    Thank you for taking the time to write about our dealership! We are so thankful for our loyal Master Family and it is always our honor to serve you! ... We look forward to seeing you again soon! Kathy Hensley, Owner


    Worked with:
    Sue Oertle

    New Vehicle Sales Consultant

    (5.0) 14 reviews

    William Fanning

    Customer Assistance

    (4.9) 28 reviews

    Charles Williams

    Service Manager

    (4.7) 37 reviews

    Frank Ward

    General Sales Manager

    (5.0) 10 reviews

    Will Schafer

    Dealer

    (3.9) 7 reviews

  • 5.0 out of 5
    October 5, 2018

    We just purchased our second vehicle from Master. Their customer service will bring us back for our next! Give them a try, you won't be disappointed!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Master Buick GMC

    Thank you for letting us know about your experiences with us! We are grateful you came back and look forward to serving you again! Thank you for you...r business! Kathy Hensley, Owner


    Worked with:
    Mary PIleggi

    Pre-Owned Sales Consultant

    NOT RATED

  • 4.2 out of 5
    October 5, 2018

    Before David, I had a few bad experience ...this is my 3rd time having David and has been very pleased with the service he gives.

    5.0 out of 5
    Customer Service
    4.0 out of 5
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    4.0 out of 5
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    4.0 out of 5
    Pricing
    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Master Buick GMC

    Thank you for taking the time to let us know about your experiences and giving us another chance to have David handle your vehicle concerns! We appre...ciate your business and will pass your kind words along to David! Kathy Hensley, Owner


    Worked with:
    David Truitt

    Service Manager

    (4.8) 51 reviews

  • 5.0 out of 5
    October 5, 2018

    The people are always friendly and the service is great this is exactly why I bought my vehicle from them and why I bring it back for service

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Master Buick GMC

    Thank you for taking the time to give us this great review! We will always consider at honor to serve you and look forward to seeing you again! Kathy... Hensley, Owner


    Worked with:
    Sue Oertle

    New Vehicle Sales Consultant

    (5.0) 14 reviews

    Brad Gillespie

    Service Manager

    (4.6) 23 reviews

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