Master Buick GMC

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
807 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    May 5, 2020

    AT4 is awesome inside and out. Much better ride than the 2018 F150 Platinum FX4 I traded. AT4 is quiet inside with an awesome roar out. Technology is... awesome.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our... goals. Let us know if we can assist you again! All the best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

  • 3.0 out of 5
    April 1, 2020

    Fast and friendly customer service! Service Department is great, much better than Sales.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the great feedback, William! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to... us if you have any questions or concerns. We look forward to serving you again. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

  • August 28, 2012

    had a great overall experience, found a great car with a great price. drove 2 1/2 hours and it was well worth it. did not feel any pressure at all! i highly... recommend this dealership! Tony Goddard is the man to see! but to be honest i would have used any of the fine sales people there. Thank you again Tony! and all the staff that helped out.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for your complimentary review of Tony Goddard and our entire dealership at Master Buick GMC. Your comments reassure us that we're ...doing everything possible to meet the needs of all our customers before, during and after the sale. It is our great privilege to serve you; I hope you know just how much we appreciate your kind words and your business. Wishing you all the best with your new vehicle and remember - After We Sell, We Serve, Since 1937!" Have a wonderful day and thank you again!

  • 5.0 out of 5
    February 20, 2020

    Bill Whitten was Great, he made the whole process easy and fast! The vehicle was priced great and I received a very fair price for my trade.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are more than happy to see that our team took care of your automotive needs! Let us know if we can do anything for you in the future! Will Schafer ...| Owner | wschafer@masterautomotive.com| 706-855-9400

  • 1.0 out of 5
    February 20, 2020

    Was charge $135 for diagnostic that I could have had done fro free at any parts store. The repair cost of plugs and wires at $729 is outrageous when the... parts from any auto parts store with a lifetime warranty and the highest specification OEM are only $129 so that makes labor at $600 for possibly 1.5 hours of work. What a ripoff. and a recommended fuel injection system flush at $929 due to misfire code which did not even include change of plugs and wires which is the first thing that should be addressed with a misfire code. Also there were service bulletins on file for my vehicle with the same symptoms that the technician and service advisor never even mentioned. I had to do my own research. VERY UNHAPPY. NEVER RETURN HERE.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Sherry, we appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more abou...t this situation. Please contact me so that we can work towards a resolution together. Thank you for your patience and understanding. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

  • 5.0 out of 5
    February 7, 2020

    This was our second purchase buying a truck from GMC of Augusta . The staff always welcoming , the easiest ever of buying a vehicle , very smooth fast... process !!!!! Will definitely return next time find a vehicle ! Nicole our sell lady was excellent !! thank you so much !!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working ...with you or anyone you might send our way in the future. Josh Potts, General Manager, jpotts@machaikchevy.com, (281)-596-6240

  • 5.0 out of 5
    July 14, 2019

    It is great when you walk into a dealership and the service department knows you and your different automobiles. I sent my daughter to the dealership to... get a service on one of the vehicles we bought from them. Charles recognized our vehicle, pulled up our name in the system, and knew exactly what service the vehicle needed. This awareness by Charles saved on time and the military discount saved on my money. Thanks Again Charles.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Charles does for Master Buick GMC Augusta and o...ur customers. If there is anything more that we can do please come back and see us again. Take care!Sincerely,Will Schafer , Owner , wschafer@masterautomotive.com , 706-855-9400

  • 5.0 out of 5
    July 14, 2019

    This was my 1st time and I was impressed my only regret is not buying a buick sooner. They never said NO to any of my request and provided excellent customer... service

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have... a great day.Sincerely,Will Schafer , Owner , wschafer@masterautomotive.com , 706-855-9400

  • 5.0 out of 5
    July 11, 2019

    Couldn't have been a better experience! Thanks for the quick and efficient service. We appreciate everyone involved with our purchase. It's obvious that... Master Buick is a family owned business.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    July 10, 2019

    We got great information, product demonstration, and follow up from Sue. Her knowledge of the Enclave Avenir was excellent, and she worked with us to negotiate... a fair deal. She truly earned our business. When we picked up our new car, her help with settings/electronics tutorial was the best we've ever received anywhere. She's professional and personable, a fine combination in a car salesman.

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    Shopped for a new car
    Did not make a purchase
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