Master Buick GMC

4.5
(53 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
(706) 955-2234 (706) 955-2234

Inventory

About our dealership

This seller has been on Cars.com since June 2018.
Here at Master Buick GMC we're proud to be a multi-generation family business that puts customer service first. We've been serving our community for over 80 years and we've passed our commitment to customer satisfaction from each generation to the next. In fact we've won Columbia County's Best of Award five years in a row! Give our Express Car Buying a try. Express Car Buying is an all online buying experience that is sure to keep the car buying process simple!
After we sell we serve since 1937!

Service center

Phone number (706) 955-2234

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–12:00pm
Sunday
Closed

Reviews

4.5
(53 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

5.0

Customer

Great and professional group of people. Always friendly and helpful. Service appointments are always available at your convenience. They are done in a timely manner.

Dealer response

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

5.0

Excellent!!!!

David is my service advisor by far the best man for the job he has helped me from the time I bought my truck until now. Best costumer service and knows what he is doing to the T. Could not be happier

Dealer response

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

5.0

Gene Baxley

Outstanding Experience at GMC . He is a honest salesman, who I will recommend to my friends and family.

Dealer response

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

1.3

Custerner

Service personnel never return calls after work was done

Dealer response

That is not the kind of experience we seek to provide, Richard. Please contact us when you can so we can address this together. Regards, Will Schafer | Owner| wschafer@masterautomotive.com | (803) 220-3594

1.0

Service Department Out of Touch

Took my 2017 Impala in for a dash display issue on 10/23/20. My appointment time was 9.15 AM. At about 5.20 PM I called to see if my car was ready and was told they never even looked at the car. I responded with a simple “Wow”. I was then told my appointment time was simply to drop off the car and that was all. My car is almost out of warranty and I felt the dealership had no intention of fixing my car. I picked up my car the following day with no work done! I could not be more disappointed. I bought this car new from the same owned sister dealership in Aiken, South Carolina. I have never had any warranty work done on this car. I needed this car for daily transportation. I will not forget the lack of service I received at this dealership and intend to contact Chevrolet about the issue.

Dealer response

Christopher, We are extremely sorry for not being able to get to your vehicle the day you brought it in. We try our best to schedule our check ins so that vehicles can be efficiently taken care of, but at times, other vehicles that have come in before require more work that is estimated. Much like a doctor's office, a vehicle may come in with one problem and require more attention than the time we schedule and that does cause other vehicles to be pushed back. We try hard not to use the word "appointment" word and use check in times for this reason. I do understand that this can cause frustration, but I assure you we do try to fix every vehicle we can in the fastest, most professional way possible. I will be happy to talk with you about this and get you in before your warranty expires. We are committed to our customer service and I am sorry we failed you this time. Kathy Hensley, Owner Master Automotive

5.0

First time GM Buyer

AT4 is awesome inside and out. Much better ride than the 2018 F150 Platinum FX4 I traded. AT4 is quiet inside with an awesome roar out. Technology is awesome.

Dealer response

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! All the best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

3.3

Customer Service

Fast and friendly customer service! Service Department is great, much better than Sales.

Dealer response

Thank you for the great feedback, William! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

5.0

Kevin

Bill Whitten was Great, he made the whole process easy and fast! The vehicle was priced great and I received a very fair price for my trade.

Dealer response

We are more than happy to see that our team took care of your automotive needs! Let us know if we can do anything for you in the future! Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

1.3

Ripoff

Was charge $135 for diagnostic that I could have had done fro free at any parts store. The repair cost of plugs and wires at $729 is outrageous when the parts from any auto parts store with a lifetime warranty and the highest specification OEM are only $129 so that makes labor at $600 for possibly 1.5 hours of work. What a ripoff. and a recommended fuel injection system flush at $929 due to misfire code which did not even include change of plugs and wires which is the first thing that should be addressed with a misfire code. Also there were service bulletins on file for my vehicle with the same symptoms that the technician and service advisor never even mentioned. I had to do my own research. VERY UNHAPPY. NEVER RETURN HERE.

Dealer response

Sherry, we appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Please contact me so that we can work towards a resolution together. Thank you for your patience and understanding. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

5.0

Nicole was great

This was our second purchase buying a truck from GMC of Augusta . The staff always welcoming , the easiest ever of buying a vehicle , very smooth fast process !!!!! Will definitely return next time find a vehicle ! Nicole our sell lady was excellent !! thank you so much !!!

Dealer response

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Josh Potts, General Manager, jpotts@machaikchevy.com, (281)-596-6240

Read all 53 reviews