Landmark Dodge Chrysler Jeep RAM Morrow

I am very frustrated and angry over the service department at Landmark Dodge in Morrow. My service attendant never ever called me to follow up on the staus. The service attendant is always away from the desk everytime I call or busy. You can't check the status of your own vehicle and can get no information because the service attendant is off this weekend and I can find out maybe what the problem is on Monday. Now I have to wait even longer. This is ridiculous. There is zero SERVICE. I was actually thinking of buying a new car but at this point I will never ever buy a Dodge. I hope that Dodge will make some changes over this issue. Btw I turned my car in Dec 26 and still dealing with this on Sat Jan 4th. This is not okay. Only gave 1 star so I could post, but does not deserve any.

I went in for the second time for an oil change and tire rotation. I was there both times for about 2-1/2 hours, to do a 20 min job. This is the second time they did not rotate my tires. I asked them to check the tire pressure sensor in one tire, they said it was fine and the alert would go off after 10 mins of driving it, well it did not go off. It did go off when I put air in the tire, so that tells me they did not even rotate my tires due to the same tire showing low pressure, if they would have rotated the tires the alert would have shown up in a different location. I have called Frank Davis, the attendant that assisted me with my car, he said he would have the service manager call me, that was 7:30 am this morning. I called back and spoke with him again he said he hasn't had time to speak with the manager yet, it is now 1200P.M. I would like this to be resolved as soon as possible and not at my expense of miss time off work or spend any time waiting in that awful awful waiting room. This is December and I do not have any free Saturdays and I will be going out of town so I really need a dependable car that is in top notch condition, and I have been greatly let down by this irresponsible service center. The only reason I gave 5 stars for the Price is because it was free due to my buying a new car from them. Thanks Lorrie Ballard

They have the worse Customer Service ever and their Service Managers are horrible Tim Henderson and Scott, they all have very smart mouths in that department. I will not recommend anybody to purchase a car from this dealership. My daughter purchase a 2018 Jeep Renegade and it is stalling and cutting off while driving it. We went to the Service Department and my daughter ask Gary Lewis was her car fix and he said something like that, I went to telling him something like that is not good because they pay a 600.00 car note. He then said we don’t make the car Chrysler do, we just rapair them. I felt he was getting smart and I then had conversation with Scott and he was no better. We had words and I said something he didn’t like as I walked out and he threaten to come to my job asking me where I work, he kept saying I will come to your job . I think that was very unprofessional being a manger wow. My daughter and her Boyfriend are 22 and 21 and this dealership has gotten over on them with this vehicle.

I had a problem with my jeep after having routine work done at Landmark. Tim looked into the matter and took care of it and kept me as a loyal customer. He listened to my concerns and was very helpful. His attentiveness is why I remain a loyal customer and will continue to bring my jeep to Landmark for service.

If it was possible to give zero stars I would. Was a good customer. Did all my service there but when they were the cause of maintenance that I had to pay out of pocket they refused to admit to it. I will never go back again. It is a pity they would place no value on loyalty and for $2000 lose a loyal customer and think nothing of it! "Response by owner" is only for show. They are not serious in trying to resolve my complaints. Gouge the customer first. Customer loyalty is non existant.

The service department is very unorganized, dropped my charger off for a warranty issue. Common simple fix and it took a week to get it back. Had an oil change performed while it was waiting for the warranty work and it was a quart low on oil when I got it back. I would not take my vehicle bacl or recommend this service department.

I visited the service center on September 24, 2018. I was a little discouraged because I thought my alternator was bad, but it turned out to be my battery. Sherry Lewis made my experience a GREAT experience because of her outstanding customer service. She assisted me with getting a rental and kept me in the loop regarding the progress of my vehicle. I have purchased 3 vehicles from Landmark Dodge (Morrow) and I am planning on a 4th one soon. Thank you Sherry!!

Purchased 2018 charger in January they filled out the paperwork with the wrong VIN which caused me a lot of problems later on. When signing paperwork I pointed out color was wrong, grey. My car is green, the finance guy last name Jennings said that it not matter. I figured they know what doing so I signed paper work, however this was completely WRONG! I receive a call letting me I needed to came back there to correct some stuff, I called I dint get an answer or call back so I went to dealership they let me know what was wrong, but they were busy and did not have new paper work ready, total waste of my Saturday. They send someone to my house a week or two later to fill out paperwork, I believed problem was solved. WRONG again! I end up getting stopped for speeding in July, officer tells me the vehicle is not registered to me, this was a complete nightmare, they wanted to take the car, luckily I was able to explain the situation and have someone send a pic of paperwork and police let us go. I contacted dealership left messages to Eric in sales and even the general manager Tim Lambert, received call from Eric a few days later, who advised me someone would get in touch with me, a lady calls me back tells me I need to go get a new tag, which means taking off of work, another waste of time! Says that they would send me a check for $25.00 to pay for tag,have not receive check yet. I have called about 3 times left messages again to Gen manager and Eric, suggested the at least offer me a free oil change for all my troubles. No call back. I would NOT RECOMEND buying a car from here ever!

Russ will have you come, knowing the vehicle is not available. . . Bad ��experience in service and sales . . . . . . . . https://www.cars.com/vehicledetail/detail/742499712/overview/?aff=share_text

Took my vehicle to them because my CEL had come on. It sat there for 2 weeks and everyday Pullen had a different lie to tell, when I called to check. Finally told me that the mechanic put the cover back on and the CEL did not come back on. Said he drove it 40 miles and it still did not come on. Well I drove it for 1 day and it came back on. Well Mr. Pullen did warn me. Sir it might come back on as soon as you drive it out of the parking lot. Liars