Reviews
Used Car Manager Jason was extremely rude!
I tried buying a Porsche from the used car manager Jason. It took him over a week to get back to me. He wanted me to pay over their asking price. He was very unprofessional and ignorant. Stay away!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Already in it for the long haul...
In searching for a vehicle online, I came across exactly what I wanted at Landmark. I reached out for additional pictures of the vehicle and continued to be satisfied with the results. I informed the internet salesman what worked price-wise for me informing him that I would not be making the 3 hour trip to get the vehicle if he couldn't ensure me of a certain monthly payment for a certain amount of months at a certain interest rate. He guaranteed the same so on my way I went on a 3 hour road trip to pick up the vehicle and sign on the dotted line. I drove the vehicle further falling in love with it excited to get it all finalized so I could begin the 3 hour drive back to my home. Over an hour there and the sketchy-ness of a carsalesman began to surface. Over 2 hours at the dealership and I got called back to the finance guy. Into the paperwork and I find that what my salesman promised was not the case. I was so disappointed. I thought this car shopping experience wasnt going to be like the story so many hear. The interest rate was higher, the payment length was longer, and my faith was dwindling. I wasn't sure who was behind the dishonesty, but I leaned towards thinking it was the salesman. When the finance guy saw my surprise and disappointment, he appeared to try to help in any way he could. I felt already in the deal for the long haul but I can't help but feel "had" by this dealership or the salesman (whichever one we want to point the finger at). With a credit score of over 810, I don't feel like they did what they could to make the deal the best they could to satisfy me.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for the review. We appreciate your feedback and we are discouraged to hear about your experience with us, that was never our intention. We strongly believe in customer satisfaction and finding out we could not accomplish that here is horrible news. However, with the information you have provided us, we will do what we can to remedy the situation and hopefully gain back a loyal customer in the process. Thank you for your business, and we hope you have a wonderful day.
RUN!!!
Do not purchase a Latitude. They are dangerous and Jeep takes no responsibility for its product. Great - customer no service. So Loyal Jeep customer no more..
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to hear that your experience with us was subpar from 5 stars. Normally we are known for our exceptional attention to detail and customer service, and we regret that we missed the mark. We hope you will be willing to come to us again in the future. Have a great day.
Nice People To Do Business With
I had to take my truck in for a recall. They did everything possible to help me even though I didn't buy there. I just moved into the area. I will buy my next one there. Thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I am pleased to hear that you had an excellent experience with our team, John. I would like to sincerely thank you for your business and encourage you to stop by or contact me with any questions that may arise. Sincerely, Tim Henderson - timhenderson@landmrrkdcj.com
Services advisor
Evan Biddle, his customer service awesome....he make sure you understand about how your warrenty works and if it's not covered in bold print what you are responsible for... I appreciate that he do not mislead you, he upfront and honest... He goes above and beyond his duties.. I purchase a vehicle 2016 he explained to me how to operate functions on my vehicle that the car sales men did not show me..because of that I am able to enjoy my vehicle a lot more thank you Evans .. Mrs Evans
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the awesome feedback, Mrs. Evans. You're right! Evan is an excellent service advisor, and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Be sure to like our page to catch the latest service specials! Sincerely, Tim Henderson - timhenderson@landmrrkdcj.com
Service advisor
He showed me things about my new car then my seller
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, Evan and thank you for your kind words. I am very happy to hear that our staff gave you some insight on your issue! You learn something new everyday! All of us look forward to working with you again in the future! Sincerely, Tim Henderson - timhenderson@landmrrkdcj.com
Looking to buy a Jeep Wrangler
It was the best new car research experiences I have EVER had. Walked in explained to the salesman I was not looking to buy for about 6 months. Other places, they just ignore you and go on about their buisness. Not at Landmark! The sales person was extremely helpful and completely respectful of my future buying plans. I was blown away by his explaining every question I had. Never ever pressuring me to purchase. My next new car will most likely be by Landmark Dodge. Thanks Mr. Al Jones (salesman)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Reg, I really appreciate you being so kind as to write this review about our dealership. It's quite an accomplishment to hear that Al provided you the best dealer experience ever! Thank you so much. Once you're ready, do not hesitate to come back to see us. Sincerely, Tim Lambert - timlambert@landmarkdodge.com
sales
I love DCJ I'm dealing with Toney Bowens he's very knowledgeable and professional great job on helping me find my car I'm planning to buy
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and I am glad to hear that Toney helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Sincerely, Tim Lambert - timlambert@landmarkdodge.com
Brake problem
I went in today, which mind you is my 5th visit since I bought the car 6 months ago, I have continuously spoken to them about my brakes. For the past 4 visits I told them there is something wrong with my brakes they continuously checked the green section saying there was no issues however I pulled my tire off to look myself and my rotors were CRACKED. It is absolutely absurd that they let me leave with them like that. That is illegal along with dangerous to my safety and my families safety along with the safety for others on the road when I am. I trusted them with my life and my families lives and I shouldn't have. They OPENLY ADMITTED that the mechanics have NOT been taking the tires off to do my brake inspection WHICH IS ILLEGAL. THIS IS RIDICULOUS! I am to the point of contacting my attorney however I also wanted to let other people out there know to go to a different place to get a vehicle. My car is a certified preowned vehichle from them!!! This place is a joke and should not be certified to work on vehicles! I know for a fact it is illegal for them to do this type of stuff and I will not allow them to get by with it to anyone else who researches the places they use! Terrible terrible place! When I spoke to them on the phone at 9 am they said they could get me in right then and be gone by 12:30pm the latest. I did not get to leave until 1:30. Me and my wife who drive school buses were too late to go to work so we lost money for the afternoon. I hope I never have to return to this place again.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are very sorry to hear of your recent experience with our service department. We would greatly appreciate the opportunity to further discuss your situation. Please feel free to ask for the manager; we look forward to speaking with you and regaining your trust in our business. Sincerely, The Landmark Team - Servicedirector@landmarkdcj.com
New vehicle purchase
The sales person (Tony Cooper) was professional, and very knowledgeable of the vehicle that I purchased. I feel that the sales staff did a great job of making a returning customer feel appreciated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for this nice review, Tommy! Tony truly knows his stuff. We make sure all of our employees are knowledgeable and courteous, and they will be glad to hear about your experience. Feel free to visit us if you have any further needs. Sincerely, Tim Lambert - timlambert@landmarkdodge.com