Reviews
Unhappy
I feel I got terrible service. My vehicle was there for 11 days before they ever looked at it and ignored me when I asked for a loaner. I had to cancel several appointments and hitch rides to work. I was never contacted to update me on the status. I had to do all the calling. I feel like I was basically put to the side because I was a woman and too nice. I did learn one lesson, it doesn’t pay to be nice people will walk over you.
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mrs. Madison, Thank you for bringing this to my attention. I apologize for your experience with your service visit. I would like an opportunity to fix this and to earn your business, please contact me at bwomack@GeneMesser.com. I look forward to speaking with you. Bryan Womack Service Advisor
Retired
Salesman and support staff were good, and professional. We are having problems accessing videos for the vehicle we purchased. We have tried several times access the videos.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Joey, for your kind words! We thank you for your business and look forward to your next visit!
New used car
Christina was fabulous! She was so friendly and would talk to us and included us with her conversations during all the time we were there. She took care of us so well !!!!!!!
- Customer service 5.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words for our staff, we appreciate it!
Owner
Got oil change front brake job able to pick it up same day great job great service provider easy people to work with thanks you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Judge, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable service experience!
Jeff williams
Jenny was very helpful, my service advisor. And the service was fast and courteous. I would definitely visit Gene Messer again for any Ford needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Jeff, for your kind words about Jenny! We are very happy to hear that we were able to provide you with an enjoyable service experience!
Getting my truck service
I was getting my truck service I made a appointment and after it was service everything was ok and the people was so nice to get it done right.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Larry, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable service experience!
Wonderful Service center
I needed new tires and oil change. They were very competitive on new tire pricing. After driving the tires are very well balanced. I’m a very happy customer. A
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Todd, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable service experience!
Great customer service from the salesman!
Mike Amador was a great salesman! Made the process of trading in my truck and getting a new one a breeze! Would definitely recommend him!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Oscar, for your kind words about Mike! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!
Do not want to share
I have a Mew Truck that has had to get more repairs due to competence of Techs that are not paying attention then any truck I have ever had. I am seriously considering getting rid of truck just so I do not have to go back to that dealership.
- Customer service 2.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to my attention. I apologize for the service experience with your truck. I would like an opportunity to fix this and to earn your business, please contact me at jirvine@millerautomotive.com. I look forward to speaking with you. Josh Irvine General Manager
Best Dealership Around!
We shopped all over town for a new SUV that would accommodate our budget and needs. The staff at Gene Messer Ford was friendly, patient, and most of all very knowledgeable in every subject of the car buying business. So far we've purchased 3 vehicles from Gene Messer over the years and will continue to go back. Ashley the Car Guy got us the absolute best deal in the perfect family vehicle for us. Can't wait to go back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words about Ashley! It is always great to hear that we were able to make a customer's car buying experience truly exceptional! We thank you for your continued business and look forward to your next visit!