Reviews
Good customer service would recommend thumbs up
Service was great pleasant people courtesy friendly will recommend friends and family overall very clean. Had to wait a bit they were very busy on a Saturday.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Gene Messer
It’s was awesome experience. Very friendly and informative. Willing to work with customers. The sales man was great. Very professional and went above and beyond.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Cruzer! We are thrilled that you had an awesome car buying experience!
Owner
Great experience, Michael was helpful and the dealership made the transaction easy and quick. We love Gene Messer Ford! Thanks for the help with my new F250!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words for our staff, we appreciate it!
Prince of Pork
Jerrod was very proactive in keeping us updated on the status of the repair and he was spot on in his prediction of when the car would be ready.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words for our staff, we appreciate it!
Excellent Experience
I took my Ford Escape in for regular service this morning. This was the first time I had visited the Gene Messer Ford service department, and I was very pleased. Jerrod was very helpful and informative and made me feel very comfortable. The service was done quickly, and the whole experience was very positive. I will definitely make Gene Messer Ford my dealership of choice for taking care of my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Linda for your kind words for Jerrod! We are thrilled that he provided you with a helpful and informative service visit. We look forward to your business with us again!
No title
CSR was responsive to our needs and showed us several vehicles based on our request. He was helpful with our final decision and was very informative during the finalization of our paperwork.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words! We thank you for your business and look forward to your next visit!
Gene Messer Ford of Lubbock TX. does not have any...
Gene Messer Ford of Lubbock TX. does not have any concerns about follow up customer service. I called to get a price check on a service and service rep. said they would have to call me back with the info., nobody could help me at that time. Two days later and no call from the dealer, so I cancelled a scheduled oil change I had for Jan. 5th. I had forgot that this was the main reason I quit doing business with them. The same kind of issues happen many months ago with their service department
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for speaking with us about your service experience. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me at bwomack@GeneMesser.com. Bryan Womack Service Manager
Factory service
Service dept was very professional and courteous. In addition to performing factory service they also took care of an issue for me that had not been noticed when I purchased the truck a year ago.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We are thrilled that you had a satisfactory service visit!
Outstanding customer service from Mike, can’t recommend...
Outstanding customer service from Mike, can’t recommend him enough! He was extremely helpful in my search for a new 2020 Raptor. Truly cares about his customers, is not pushy, and tells you how it is...wish more dealers would follow his example!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words for Mike! We are thrilled that he provided you with an outstanding truck buying experience. Congratulations on your new Raptor!
The Purchase of 2020 Expedition King Ranch
Alex was professional, friendly, patient and very helpful in the purchase of our new vehicle. I would recommend asking for Alex for your next purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words about Alex! We are very happy to hear that we were able to provide you with an enjoyable experience!