Reviews
Excellent customer service and follow up.
Scheduled a service appointment with Jennifer and she was nothing but professional. The vehicle was a very unique RV and I knew it was in good hands. In and out quickly!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Respectful service dept
The service department process at Gene Messer Ford was quick and seamless. My appointment was confirmed and a call was made personally when it was ready. Thanks for paying for an Uber !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your business! We are thrilled to hear that we could provide you with a wonderful experience!
Larry's truck
Great people and the service was great as well every time I get my truck work on they do a great job.. Thanks a lot
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your business! We are thrilled to hear that we could provide you with a wonderful experience!
Another good experience
Glenn in service took care of me and genuinely seemed interested in making sure everything was done to my satisfaction. My vehicle was even ready before he promised me it would be. I will be going back for my next service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
I repairs
Made an appointment a week in advance and told them of issue. Work truck thru fleet program.kept truck 2 1:2weeks. Staff friendly but service in and out not possible
- Customer service 4.0
- Buying process 1.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
T, Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at shanerogers@GeneMesser.com. I look forward to speaking with you. Shane Rogers Service Director
Very professional
They were very professional and took good care of my car. It has never ran smoother than it does after they made sure to do all the repairs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your kind words!! We're glad to hear that we could provide you with a great experience!
Royce
Always have a good experience at Gene Messer Ford. Could have used a cup of coffee. LOL but understand precautions due to covid. Great service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Friendly
Man they were super friendly and worked with me on certain things. Well definitely go again. Barbara was amazing and made sure everything was in working order and within what I could afford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your business! We're glad to hear that we could provide you with a great experience!
Great service!
Very through inspection, felt like my car was in good hands the entire time. Will definitely be going back! Definitely worth the 2 hour trip.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are glad you enjoyed your visit! Thank you for your kind words!
Great Customer Service
I was in the Lubbock area for business when my truck broke down. I luckily selected Gene Messer Ford to assess the problem and perform the repairs. I live in Houston and my work in the Lubbock area was going to be completed in two days. Miraculously, they were able to get all of the parts and complete the repairs within this timeframe. Everyone I interacted with at the dealership were friendly and professional. Special thanks to Barbara.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We thank you for your business and look forward to your next visit!