Reviews
Customer
I have trusted Gene Messer Ford of Lubbock for my last 4 cars/trucks and I do all of my service with them and continue to shop here and service my car here. 5 Stars for this company.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We thank you for your business and look forward to your next visit!
Ten days before they touched it.
The service department has you take the car to them before they put it on the schedule. It always takes much too long. This time, my car sat in their parking lot for 10 days before the technician even looked at it. This can only be the result of poor management at upper management levels. The staff have to keep apologizing for their bosses' lack of management skills.
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Shane Rogers Service Manage shanerogers@GeneMesser.com
Fix my Lincoln
They told me 2-3 days for my part. It took 7 to come in. I had to call after 7 days to see if it was in. Was told it had been there for 2 days already. Other than that Glenn work hard to get my part installed Friday instead of Monday
- Customer service 4.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback. We thank you for your business and look forward to your next visit!
Service of my 2014 Explorer
Set up an appointment and the took the right in and had it serviced out in a short time. Had it sitting ready for me when I arrived. Glen Norris did a great job of taking care of me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Great customer service.
Great customer service by everybody involved, but especially Heather who was the agent assigned to me. Also, spoke to Dwane Chapman a few times and he was very courteous and knowledgeable as well. Thank you for making the process pleasant.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for being our customer, we appreciate your kind words!
Scheduled service
I always look forward going to get vehicle serviced. Gene Messer has always serviced our vehicles even though we travel 45 miles, well worth the service we receive.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for being our customer, we appreciate your kind words!
Owner
Repair took 3 weeks to fix a sunroof. Also very poor communication from the service department. Very disappointed in the service for a vehicle that was bought at this dealership. Wouldn’t recommend service department to a friend.
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to fix this and to earn your business, please contact me. I look forward to speaking with you. Duane Chapman Service Drive Manager dchapman@thedallaspdc.com
Car repair
Everything was done to my expectation. The waiting area is great and my service advisor Barbara was awesome! This is a great place to go.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your business! We are thrilled to hear that we could provide you with a wonderful experience!
All good , service checked For recalls , all was o
Was surprised that they gave me a Uber ride to my home and picked me up to return to the dealership, also washed my pick-up
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We thank you for your business and look forward to your next visit!
Great job by all involved!
Completed work sooner than advertised. All work performed excellently and met my expectations. Will be my dealer of choice for maintenance on my new F150.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We thank you for your business and look forward to your next visit!