Reviews
Be care!
Be care!! The service department will claim you need something that you may not. I went for an oil change and was told by a tech that she wasn't suppose to tell me that I need my water pump replaced on my 2018 Jeep and then 10 minutes later another tech came to me and said that I need my water pump replaced. I got my oil changed at another dealership and they said that my water pump was good. SCAMMERS AT GINN.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us. We value your feedback and appreciate you taking the time to reach out. It’s important to us that our customers feel confident in the service they receive at Ginn Chrysler Jeep Dodge Ram. I encourage you to contact us directly, so we can address your concerns and ensure your Jeep is in excellent condition. Your satisfaction is our priority, and we appreciate the opportunity to improve our services. Sincerely, Tim Cartledge - General Manager- tim_c@getginn.com
Shelton at Gunn Dodge Chrysler in Covington Georgia was a
Shelton at Gunn Dodge Chrysler in Covington Georgia was a pleasure to work with. I was in and out with my new truck faster than when I go grocery shopping. Highly recommended.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for choosing Ginn Chrysler Jeep Dodge Ram, Shawn! We're thrilled to hear that Shelton provided you with a top-notch experience while purchasing your new truck. We aim to make the process as smooth as possible, and we're grateful for your recommendation. Enjoy your new ride, and we look forward to serving you again in the future! Sincerely, Tim Cartledge - General Manager- tim_c@getginn.com
Every person we dealt with was over the top nice.
Every person we dealt with was over the top nice. Shelton worked with us from start to finish and I am so glad we shopped for our Toyota locally instead of in the Metro area. Local dealerships are just so much more appreciative of your business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for choosing Ginn Chrysler Jeep Dodge Ram, Kristy! We are thrilled to hear that Shelton provided you with a top-notch experience while purchasing your Toyota locally. We truly appreciate your business and the kind words you shared. Looking forward to serving you again! Sincerely, Tim Cartledge - General Manager- tim_c@getginn.com
Prompt Service
Team was professional and service was quick. I had an oil change and one week later, my oil light came back on. I recommend they make sure the oil light is reset before customers leave.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us, Bayou! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tim Cartledge - General Manager- tim_c@getginn.com
A very good car buying experience with Shelton
Shelton greeted us as we approached the building. He was a pleasure to work with. He walked me through the process of buying a car to fit my needs and my pocketbook. He was calm, polite, informative, reassuring and a great sense of humor which was very much appreciated, when you are nervous purchasing a car. I am happy with my purchase and Shelton made it a very good experience. Thank you. Karen B
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to let us know how happy you are with your purchase, Karen! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Tim Cartledge - General Manager- tim_c@getginn.com
Jeep repairs great experience
Had a jeep that just shut off one day would not crank anymore ticket to the dealership Jason Kummer, camp us up-to-date on all the repairs and everything wrong gave us prices before they proceeded great experience dealing with the parts and service department
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your compliments and kind words mean so much to us and our team, Randy ! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Tim Cartledge - General Manager- tim_c@getginn.com
Purchasing Experience
My mom and I went in to purchase a truck. Devin was our sales associate and he was absolutely amazing! He was very attentive, welcomed all questions and comments, and walked us through the process from beginning to end and made the experience a very enjoyable one. We will absolutely work with him again in the future if needed and I couldn’t recommend him enough!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Tim Cartledge - General Manager- tim_c@getginn.com
Great Place- Purchase your Jeep Here!
Pricing was fantastic. The experience was easy in a way that it should be, and pleasant. My sales professional Kae Kae was great. (Sorry if I misspelled). Wes was fantastic as well, showing me the dealership, the service center, and even my new vehicle. A+ and definitely recommend. Love my Gladiator!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Ginn Chrysler Jeep Dodge Ram. Please feel free to contact us if you have any questions about your new purchase. Sincerely, Tim Cartledge - General Manager- tim_c@getginn.com
Ginn is the WORST!
By far the absolute worst car shopping experience I have ever had in 30 years! While the random auto emails and useless chat feature on their app is annoying enough (no questions answered only referral to a sales person) of particular disgust is the so-called sales manager, Wesley Nash. While never actually finishing college, Wesley has certainly learned his masters in playing the "shell-game" with prospective clients. Literally hiding vehicles and not offering any assistance to a bona-fide, qualified customer who seeks an advertised national special that will NOT benefit Wesley nor the dealership. Wesley was disrespectful, rude, assumptive, and unprofessional.. I would not recommend dealing with Wesley Nash nor Ginn Auto Group for any vehicle needs.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Tim Cartledge - General Manager- tim_c@getginn.com
Smooth and easy process
I liked the positivity of the salesperson Khadijah Florence. She was very knowledgeable about the vehicles and car purchasing process. The process was not as long and grueling as I thought it would be.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Tim Cartledge - General Manager- tim_c@getginn.com