Serra Gardendale Kia

James O. took his time with me, answered all my (MANY) questions and made sure I understood everything. He made sure I got the car I needed and did not try to pressure me into buying anything I didn't want. I highly recommend them and will be buying from them again in the future.

Bryan does a great job! Excellent knowledge and customer service. Very friendly. I would recommend this service department to others for their vehicle service needs.

I was just trying to buy a used car at Serra Kia in Gardendale. Then I get to the Finance Rep at Serra, he tells me that "I must buy their extended warranty or he will cancel the sale." The extended warranties are optional and after I told that to him he said "us selling the car to you is optional too!" What a scammer!!! I am sure he is being told to push the extended warranties by the management but he should refuse to make illegal and unethical claim of not selling cars without buing the optional warranties. SERRA KIA TRYS TO RIP PEOPLE OFF BY PUSHING EXTENDED WARRANTIES ON PEOPLE WHO DON'T WANT THEM.

I sent an email , and within 10 minutes I had a response from James. I told him my needs and that I may have some challenges . He didn't even flinch . He scheduled us to come on in. After looking at a few newer models that were out of our range , he quickly found one that totally met our needs . I'm actually typing this review from the passenger seat just 24 hours after the first email. Great folks over there at Serra Kia! James and John both were outstanding!

I met Steve when I brought my Kia Sorento to Serra Kia. I thought he was very nice and we were talking about the 2013 Kia Optimas. He made me and my husband a great deal and he got me the car of my dreams. Steve is great.

I recently upgraded to another New Kia Sportage from Serra Kia in Gardendale. My salesman, Gary was very professional and helpful. As a female, he treated me with respect and valued my every needs. Go see Gary!

My wife and I purchased a new Forte after my Accord died. The service was exceptional. James did a great job as Internet sales manager. It far exceeded the job of other dealerships we worked with. James also was superb when we were finalizing the deal. Finally, the sales manager was terrific in ensuring that we stayed within our budget. We will definitely buy our next car there and highly recommend Serra Kia to others.

james and everyone at the dealership was very friendly and helpful thru the whole process of buying our new car and I would recommend them to family and friends Julia strange

For the last 7 years ( since I bought my Sedona) I have received excellent service above and beyond what is expected .

THEY MADE US DRIVE OVER 1 HOUR FOR A FRAUD AD AND THEN TOLD US THE STOCK NUMBER DID NOT EXIST. WE WENT TO ANNISTON AND BOUGHT A NEW KIA WITH NO DRAMA.