Nalley INFINITI of Atlanta

4.3
(215 reviews)

Reviews

4.3
(215 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

The service team is great. I was surprised that I just...

The service team is great. I was surprised that I just needed to things done on that day. The service consultant walked through everything with me

1.0

Buyers beware!We recently purchased our 2020 Infiniti...

Buyers beware! We recently purchased our 2020 Infiniti QX60 from Nalley Infiniti in Atlanta Georgia and had a horrid experience. 1. We caught the salesman Fred several times in outright lies because he contradicted himself during different calls and I take copious notes. 2. Jay Vaughn, the finance guy would not answer our question about if there would be any benefits to financing the car vs paying for it with cash. Instead he ran a hard pull on our credit TWICE within 30 minutes when we told him our credit score was just under 800. I have discussed this with other Infiniti dealerships and they said there was NO reason to do this twice. 3. The unethical and disrespectful treatment we endured in trying to purchase this car was so bad we stopped the purchase. Cory Russell, the Sales Manager got involved and offered to ship the car to us (1000 miles) for free to save the sale. It worked and he saved the sale. 4. Knowing we would be out of town for a week, they had it delivered while we were gone. If we had been here and see the condition of the car when it arrived, we would have not accepted it and shipped it back. 5. This "Certified" 2020 Infiniti QX60 was not cleaned inside or out as it stated and was checked off on the Certified paperwork. The second row floor mats were missing. Even though on the "Certified" paperwork it said it was cleaned and the mats were included. I will include pictures. Inside there was sticky syrup all over the drivers compartment, coffee spilled all over the center consul and down the passenger side seat and carpet. The passenger seat had a red substance ground into the leather and the rear cup holders and and seats were also covered in a thick sticky syrup. The carpets were dirty. Not just unvaccumed but dirty! It was like someone had a drunken party in the car. 5. Cory Russell, Sales Manager has stated he will pay for the detail. He also said he would replace the missing floor mat but that promise has also not been fulfilled. 6. The former owners personal information was left in the glove box. If I was them, I would be furious. I had their names, address, insurance and registration information! I shredded it for their protection. 7. Jay, the finance man sent our paperwork but failed to send a temporary tag so we could actually drive the car we purchased. Then took two extra business days prior to sending it via FedEx. We couldn't even drive our new car! 8. Two weeks after delivery and the dealership is just sending our paperwork off for title and registration. We probably won't get our title and tags before the temporary tags expire. Overall this has been a very bad experience. We considered sending the car back to Atlanta because of the continuing horrible service. When everything goes wrong on a purchase, a responsible dealer makes sure everything else goes right. All we are getting is excuses. Do yourself a favor and do not purchase from Nalley Infiniti of Atlanta.

5.0

My visit was amazing from the very beginning to the end,...

My visit was amazing from the very beginning to the end, Everyone was professional and courteous. One thing for certainly sure it takes Teamwork to make the Dreamwork. My Dream became My Reality. Thanks Myles, Jay and Cory, Great Job.

1.0

This is the worst place I have ever worked in my...

This is the worst place I have ever worked in my automotive career. From Fatou in Human Resource to Mike a supposedly Service Mgr. .This place is an d will be investigated for racism..How do you work.on a job forl 1 month and say it not working..25yr of automotive experience.not working????

5.0

Great Experience

I just purchased a car from Chris Walston. We went to several dealers in the Atlanta area and felt most comfortable with Chris and this dealership. He let us take all the time we needed to decide what we wanted and then he found it for us. We feel we got a fair price as well.

Dealer response

LM, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

1.0

My daughter and I visited and the salesman kept trying to...

My daughter and I visited and the salesman kept trying to put us in a 2014 for the money that they advertised for an 18.

1.2

The worst service ever, borderline fraud; If it were not...

The worst service ever, borderline fraud; If it were not for the superbly consistent and positive customer care that Ms. Cookie Parker provided throughout the last three years and the last visit (Feb -March) my rating would be ZERO. I brought in my 2006 Infiniti M35 for a full inspection due to the engine light and tire sensors light; The front left did not register, and the back right kept reading below average. Terry tried to rush an oil change, which was not due for another thousand miles. I specifically asked for a certified inspection to see if a nail was in the rear tire. A week later, no word. Cookie checked up and arranged for another loaner. On February 3, 2021, the report came back with a $579 price tag which included an oil change. Before turning out the lot, I checked the sensors, and they were still off. Circled back, asked for another report. Daenzel drove the car back to the service area to reset tire sensors, then around the block. He said they fixed everything. It was not. After requesting the Manager, Micheal Mike" Militello took so long to get back to me that he waited until Cookie had left for the day and was almost to her car to confirm the problem. Once again, pleasantly, Cookie stepped up with a loaner as if nobody else on the clock could have done it. By Feb 22, 2021, Daniel became my service agent. 2nd report stated I needed the two left tire sensors replaced. Once again, I asked if the rear tire leaked, and they did not find a nail. After paying the $316 price tag, the sensor and alert came on before reaching I-285 on March 1st. On March 6th, I picked up my car and the sensor came back on. On March 11th Alexandria Paige became my service agent. Abruptly, she dismissed what happened and assured me that she would take care of my situation. Shockingly, the 3rd report returned with all the tires registering "bald" and with a picture of a nail, supposedly in the rear right tire. She insisted that I pay for four new tires for $922. When I asked why it only appeared with her after several "certified" inspections, she said I should not have had one of the sensors repaired, and $75 would be refunded. Of course, Alexandria fabricated the findings, and Mike confirmed the tires were 4" or better. However, he did not refund my money nor offered to repair "nailed" tire. FRAUD. I retrieved my car on March 18th the rear tire pressure read 14, which means they did not have the decency to put air in the tire. When I signed the closeout sheet, I wrote my displeasure. Joshua brought it to Alexandria's attention while in Mike's office. He never responded. She waved it off and said, "Whatever, let her know we will see her next time". April 2nd my engine and oil light came back on and fluid was leaking from the front right. Why??

4.7

Great dealership!

Jennifer was great to work with. She was knowledgeable and treated me like family!

Dealer response

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

4.8

Awesome buying experience at Nalley INFINITI. Omar Colon,...

Awesome buying experience at Nalley INFINITI. Omar Colon, Sales Consultant and Lawrence Guarcello, Finance Manager made the buying/purchasing experience from initiation to closing quick and easy. Purchase today was my second INFINITI auto product; my hope is that the QX60 serves me as well as my Q70 did. Great atmosphere and everyone was really customer friendly, professional and caring about customer needs. Omar Colon, Sales Consultant goes above and beyond to provide the highest levels of customer service.

1.0

spent more than 3000 dollars and didn't get my car...

spent more than 3000 dollars and didn't get my car fixed changed battery without my consent and I had to pay it asked for more money when the car broke again long waiting time not recommend this place!