Reviews
Purchasing my Infiniti QX50 is one of the best decisions
Purchasing my Infiniti QX50 is one of the best decisions I've ever made when it came to purchasing a vehical. Janel Richardson was my salesperson. She was very knowledgeable about Infiniti and all that it has to offer. She listened to what I wanted and delivered the perfect vehicle. Markas Lee, the finance manager kept his promise and beat the rate that my financial institution was offering. He explained the terms of my loan and the warranties that came with my car. I felt like Mr. Lee was honest and that he truly worked out the best deal for me. Mr. Lee and Ms. Robinson made me feel like they had my be interest at heart.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This dealership is trustworthy and always legitimately
This dealership is trustworthy and always legitimately worried about the customers need. My service representative Mahlon Khan is the very best Infiniti has to offer when it comes to customer service. A+ dealership and highly recommended.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sam is one of the best in the service department.
Sam is one of the best in the service department. He really does a great job and should be recognized for his had work and outstanding customer service.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Krizia, Reginald and Fred are the perfect combination.
Krizia, Reginald and Fred are the perfect combination. KRIZIA is an excellent saleswoman. Quick and easy…how car buying should be!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Entire staff went out of their way to ensure that u was
Entire staff went out of their way to ensure that u was happy with my decision. Very warm and friendly. Shout out to Janel, who just started this career, for her patience. Really happy I chose Nalley Infiniti
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
excellent service from Myles Payne and Reginald Johnson.
excellent service from Myles Payne and Reginald Johnson. Very friendly dealership from start to finish
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very good customer service.
Very good customer service. This place has the answers to all of my questions. The place is also clean.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My service tech Andrew has been very helpful.
My service tech Andrew has been very helpful. He has kept me updated about my car and helping me with the loaner vehicle. Excellent customer service!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Adam Ohman is a true asset to the organization.
Adam Ohman is a true asset to the organization. I have worked with him for over a decade, and he has always provided on honest and straightforward feedback on what is critical to keeping my vehicle operating smoothly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Second visit to this dealership for servicing my vehicle.
Second visit to this dealership for servicing my vehicle. The first experience was very good. On this trip, the service rep did not listen to my requests for additional work that I wanted them to perform. They also did not clean my car after servicing. I had to ask them to vacuum the car. Please pay attention to detail and hear your customer requirements and not just focus on number of vehicles moved through the service department. Quality first then quantity.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Suresh, Thank you for returning to our dealership for your vehicle service and for taking the time to share your feedback. We're glad to hear your first experience met expectations, but we’re truly sorry that your most recent visit did not reflect the same level of care and attention. It’s disappointing to learn that your specific service requests were overlooked and that the cleaning was missed until you pointed it out. We appreciate your feedback and we would like to hopefully restore your faith in us. We will be contacting you, however if you haven’t heard from us yet, please contact me. Cory Russell, General Manager, 678-328-3806