Reviews
I purchased my 2006 Range Rover Sport brand-new from your
I purchased my 2006 Range Rover Sport brand-new from your dealership. You all have serviced my vehicle for the last 17 years.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for leaving 5 stars. We appreciate your trust in us over the past 17 years to service the Range Rover Sport you purchase brand-new from us! We look forward to serving you for years to come. Sincerely, The Hennessy Jaguar Land Rover Buckhead Team
I was really pleased with the customer service and I am
I was really pleased with the customer service and I am so happy about my purchase.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy to hear that you're happy with your purchase and the customer service you received! Thank you for choosing Hennessy; we look forward to serving you with excellence for years to come. Sincerely, The Hennessy Jaguar Land Rover Buckhead Team
Jim Vartiak, our service guy, is the consummate
Jim Vartiak, our service guy, is the consummate professional. Always courteous and very very helpful!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wow -- we're elated upon reading your feedback about Jim Vartiak! Jim's dedication to providing top-notch service certainly shows; we are honored to pass along your high remarks. We (Jim in particular) look forward to serving you with courtesy and excellence again down the line! Sincerely, The Hennessy Jaguar Land Rover Buckhead Service Team
Give Jim Vartiak a big raise!
I spoke to two individuals at the Dealer - Mauricio, the
I spoke to two individuals at the Dealer - Mauricio, the Sales Rep, and his Sales Manager, Brad. Mauricio was a “fast talker” who preferred talking instead of listening. He never bothered to read my contact email based on the fact that he asked me the same questions which I had stated. He was too arrogant to work toward a deal on the Mercedes-Benz which he could have sold me. Instead, he allowed $500 difference to prevent consummation of the deal. At one point I told him he lost a sale, and his reply was “no I didn’t”. Good luck with a career using that kind of Gen Z arrogance. Brad called me to speak on the deal, but he preferred winning and keeping the aged used car on their lot vs. moving the aged inventory. The vehicle is still there for sale because of those two short sighted and arrogant young students who haven’t learned that aged used cars look worse on a car lot with each passing day. Back to auction it will go.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking time to bring your concerns to light. We strive to provide excellent customer service, always, and we're truly sorry to hear that we were unable to meet your expectations regarding the deal. We wish you the best in your future endeavors with Jaguar Land Rove, and we would like to earn the opporunity to serve you with excellence in the future. Sincerely, The Hennessy Jaguar Land Rover Buckhead Team
Couldn’t help me - felt like my time was wasted after
Couldn’t help me - felt like my time was wasted after explicitly stating my situation and terms - I felt they didn’t car and wasted my time
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Larry, we truly regret reading this review from you. We aim to provide efficient, exceptional service to all of our clients, always; we're so sorry to hear that you left feeling this way. We hope for the opportunity to provide you with 5-star service in the future. Sincerely, The Hennessy Jaguar Land Rover Buckhead Team
Quality service with honest recommendations.
Quality service with honest recommendations. They treat my vehicle as if it was their own.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bob, we're honored to have provided you with quality, honest service and communication. This is the Hennessy way. We look foward to serving you again down the line! Sincerely, The Hennessy Jaguar Land Rover Buckhead Service Team
I have been waiting over 2 months on my car to be
I have been waiting over 2 months on my car to be repaired. They put the wrong part on it and I am still waiting. No response to my calls.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Bonnie, thank you for bringing your concerns to our attention. We understand that you've spoken directly with our Management Team and have picked up your vehicle as of this afternoon. Please do not hesitate to reach out for Ryan or our Service Manager, Jorge Morchio, if any further concerns arise! Sincerely, The Hennessy Jaguar Land Rover Buckhead Service Team
not really impressed, bought a certified pre-owned
not really impressed, bought a certified pre-owned Discovery without seeing it in person, big mistake, salesman did not disclose the many paint defects on the hood, I did not see them until the car was purchased, Land Rover agrees to repaint the hood but honestly I could have done better in my garage, they also repainted 2 trim pieces that have more bubbles in the paint then I have ever seen. I told the salesman at the time I would pay to have the lettering on the hood removed so they could do a proper job, they did not and painted around them making me wish i never had the work done. i was promised a call from the sales manager but that never happened, i guess the dealership does not respond to the corporate office either. Response: as of 5/5/23 all has been taken care of as promised, thanks to all for stepping up and correct the problems.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Laura, we appreciate you taking a moment to bring your concerns to light. We aim to deliver exceptional service, always, and we're sorry to hear that we missed the mark with you. We understand that our Management Team has communicated with you directly in order to reach a resolution. Please do not hesitate to reach out if any further concerns arise. Sincerely, The Hennessy Land Rover Buckhead Team
mgt. has been in contact and has promised to resolve my issues, will post the outcome,
land rover of buckhead has stepped up and made it right, sorry i was so harsh but i was really disappointed at first.
a rare experience and quality, Honesty.
Thank you, Justin O., for your honesty, which I have found a very rare quality for auto dealerships. Because of your honesty, we did not purchase the Range Rover. Thus, you have save me money and arguments with my wife.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you so much for your kind words, Bill! We're happy to hear that Justin provided you with an honest and transparent experience. This is the Hennessy way. Safe travels; we truly hope for the chance to serve you down the line! Sincerely, The Hennessy Land Rover Buckhead Team
Range Rover Service
Amazing Service Staff and Quality Assurance Service Guarantee, every visit. I highly recommend Bryson and the Land Rover Buckhead Service Center for your service needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're overjoyed to see this 5-star review from you, and we appreciate your recommendation for Bryson! We will be sure to pass along your glowing remarks. Thank you for choosing Hennessy to service your vehicle! Sincerely, The Hennessy Jaguar Land Rover Buckhead Service Team