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Penske Chevrolet of Cerritos

(143 reviews)

Reviews

(143 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Best Truck Ever

Great Sales Team! The sales team was very helpful and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Penske Chevrolet Auto Service

Carlos at the service desk provided excellent service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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New Car purchase

Great experience great sales person great deal easy experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great customer service

Bought a 10 Tahoe at Penske Chevrolet of Cerritos. Had a very good experience with Shazette Sneed she was professional and made sure everything was clear throughout the process. Had an issue with accessories missing after the truck was detailed and she took care of it, that's why I'm giving low ratings on repairs and facilities. If all the other departments were half as good as Shazette this dealership would have 5+ star rating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Mr/mrs

Penske chevrolet has been great. Our salesman Mark Wagner is the best. Very personable. We have bought two cars with him. Would go back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Bad Salesmanship

I was shopping for a new 2017 Camaro that had said it had only 200 miles on it. I drove 2 hours up to this dealership after hearing how they had this car in stock with the Labor Day sale. When I got to this dealership, they let me test drive a Camaro that was exactly the same, but had 1,000 miles on it. They tried selling this slightly used car to me instead of the original car I had wanted. After talking with them, they revealed that that car I had wanted had been used for 3,000 miles and was exactly the same price as a new car. On top of this upset, their sales person named Auto didn't know how prices should work around new and used cars. He tried persuading me to buy these used cars for their new price, and at the same time, gave us a vibe that he didn't want our business there. I was looking for a fair deal, and this dealership tried selling me their worst.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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great sales men!

Great place filled with great and extremely helpful people!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Amazing.

I had an amazing buying experience. Being a new driver I had reservations about buying a new car, my dealer gave me the time I need to think about the offer and when I was ready I just pick up where I left off.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Decent

I did not end up buying with them due to the truck I wanted was sold. Over all decent service

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great place to get your dream car from

Coming to Cerritos Penske Chevrolete was the best choice my wife and I had made when purchasing my truck. First, they have the best deals on their trucks. Second, they were willing to still make deals. I walked away with the truck I wanted and did not pay an arm and leg for it. From the sales consultant Walter Martinez, to the sales manager Chris Umer, to the fiance manager Larry Tabarez, they made it a great experience and I would like to thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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