Reviews
Atlanta Highway Athens Ford Review
They are awesome! The sales guy Mike Regan and the maintenance check in guy Marshall are the best!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your business. We are so happy you had a great experience. We love our customers!
LOVE THEM!!!
I feel like I was VIP! Ashley Nalley made our expirence amazing! She went above and beyond to answer anything we asked. She worked her magic and we left in our beautiful Tahoe! Thanks ashley your the best! I'll never use another sales people ever again! YOUR IT!! Thanks! -roell family
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mandi, you are a VIP at Athens Ford! Ashley Nalley is definitely one of our sales superstars! We are so glad you had a great experience! We hope you and your family enjoy your Tahoe!
Mr & Mrs,. Cruce
We had a very good experience. All of the people we dealt with were very professional and polite. The entire store including the Service Department, Show Room, Waiting Area and Rest Rooms were clean and comfortable.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are so happy that you both had a great experience at Athens Ford! We pride ourselves on our staff and facilities! Thank you so much for taking the time to write a review!
Mr Thomas Pelewski
I was getting oil change. Service department supposed to check and fill fluids. Did not happen. Air filter was really dirty. I checked my self. No one recommended to tell me it should be changed. What is the point for customer to go after the service department to check if the services were preformed. Someone took my money for what.
- Customer service 4.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Mr. Pelewski, thank you for taking the time to let us know about your experience! We are looking into your situation, and someone from the dealership will be in touch. This is certainly not an experience we ever want our customers to have!
Excellent car buying experience
Ray Brooks, was the salesman that worked with me, awesome from start to finish. He was able to answer all the question I had and made my car buying experience one of the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ray Brooks is one of our sales superstars! We are so happy you had a great experience at Athens Ford!! We hope you enjoy your vehicle!
bobby kinman
great service,fast and complete in timely manner. great service rep.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great news! Thank you for your kind words and for your business!
Service review
Good service but the $117/hour labor rate adds up very quickly.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback! We are glad you are happy with your service! All of our technicians are Ford Certified!
Car buying
Alright, staff were unaware of new in car features (i.e. start stop). Slow process
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback! If you would like to discuss your experience in more detail, please contact our General Sales Manager, Brian Cloer, at bcloer@athensford.com
Mike Murdock
Great job by Peter in Sales & Shannon in the Finance Department.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words! We always love to hear that our staff is doing a great job! Enjoy your new vehicle!
Jeep repair
Jeep was purchased at Athens Ford and had a wonderful BUYING experience, however, the service department is terrible. The engine light came one and has been brought back twice for repair. Engine light is STILL on and have been waiting for an appointment call back from the service department since August 16, 2016 - It is September 6th
- Customer service 2.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase