Athens Ford

Top notch sales and service! I would definitely recommend this dealership!

The service at Athens Ford was exceptional. The service I have had at Athens Ford has always been exceptional. The personnel have always been very professional, courteous and helpful with setting up and completing the service needed.

Good service and very helpful and friendly employees

Athens Ford gives old fashioned A+ service. Fair and honest treatment from everyone I worked with.

The customer service level is excellent. The facilities are modern and clean. Pleasant surroundings greet you and if you have to wait the lounge is comfortable and there are colas, water and coffee available.

In the market for a new truck, and the staff is willing to work with me to get me into the right vehicle. Definitely recommend to anyone in the market for a new vehicle.

Service dept did a good job> They were very polite and knowledgeable.

I've always been satisfied with Athens Ford from buying my new truck to all scheduled maintenance visits. Everyone is very helpful and professional.

I'm very dissatisfied with the quality of work on a simple job. I own a 2010 Super Duty F250 which I am trying to take very good care of. I've always taken it to the Ford dealerships for service because I only want Ford techs working on it using OEM parts. Note that it's the only vehicle of three I own that I take to a dealership. The original batteries in the truck finally "gave up the ghost". I tried reconditioning and charging them but to no avail ... they wouldn't hold charge. Normally I would have replaced them myself but recent medical issues required I let someone else do the work. I could have taken it to AdvanceAuto and they would have done the installation for free. Past experience shows that they do a very good and careful job of this simple task. Instead, wanting to keep everything on the truck "stock", I took it to Athens Ford ... who has done all the routine maintenance on this truck since I moved to the area. I was told in advance that it would cost some $340 and I agreed, realizing that some $50 of that was for installation. When picking up the truck, after paying the bill, I popped the hood to inspect the work. I found that one connector on each of the batteries was not fully engaging the battery post. The corrosion products had not been brushed or wiped off the terminal connectors (cleaning off corrosion products on battery connectors is required to maintain the life of the connector and the integrity of the connection ... it's not a "special" thing to be added to the work as I was later told.) One of the two positive terminal protectors (red rubber insulator) was wrapped underneath the cable and trapped between the cable and the battery. The original insulating "blankets" had been removed and were not replaced. I think these "blankets" were intended for shock absorption in rough conditions but I'm not sure. At any rate, they looked cool, contributed to the "Super Duty" look under the hood, and now they're gone. Any shade tree mechanic could have done a better job. I know these complaints on quality may seem like insignificant things, but this truck is special to us. I was willing to pay more to keep it nice and you failed to keep it so. I told the expediter I was dissatisfied, showed him the work, and, after making some lame excuses, agreed to take it back in and have it fixed. He did give me a coupon for a free oil change ... I'm debating whether to trust the dealership again. When I got it back, the corrosion products had still not been removed from the connectors. But, the new batteries were in and truck does start reliably. I expected more and better.

I had the best experience with a great salesman, Mark Miles! Extremely helpful and friendly. I will recommend Athens Ford to all my friends!