Team One Chevrolet of Gadsen

On August 7 2023 I call in to get transmission redone(they replace it before). I got the appointment @10 august 8, I spoke to service technician explained my situation ( I don’t have 2rd car and I have to pick up my kids @ school about 1 any way you can take me in and I can sit and wait) very understandable gentleman. So then he rescheduled my appointment to August 14 @ 7:30 am because that’s the only way he can bring my car in and take a look. So I waited till almost 1 still no sign of my car, so I asked to get my car back I needs to go pick up my kids, the service technician got my car out and told me they couldn’t check my car out because they don’t have time! I was 😡😡😡😡 ! While picking up my kids I call and spoke to service manager, explained my situation he told me no one should sit that long it’s not right so he told me he will have 3 fleets coming back next weeks and one person ahead of me! So told me he will call me back august 21. I waited till August 23 no phone call from them, I call the front desk and leave 3 messages (August 23, August 24 and August 25 all 3 were urgent). Noon of 25 called again they told me he was in meeting, he should call u back within 5 mins because they told me he just got out! Till 4 pm I call back got to talk to him he told me same thing next weeks he will have 3 fleets and I’m first in lines! They’ll call me Monday or Tuesday (28th,29th). September 4th, Nothing like I expected, again chasing him the only time I can talk to him is by calling if I leave message with the front desk he never call back!😡! Call message,etc.. September 11, Finally… I spoke to one of the devices lady she told me he’s been sick and I have to wait for him to get back! 😡😡 I ask to speak to store managers and what’s there name? She’s refusing to tell me and telling me they can’t help me! And she transfer me to services manager ( I thought he was sick?) then again same thing next week which is September 18th will call me and bring me in.. nothing, today September 19th.,,…still waiting , leave another messages on September 20th! Update! September 24 still no return call! Think twice before bringing it here!

Great service , friendly people, waiting time minimal.

Pleasant experience with a lot of discussion. Corbin Padgett was exceptional to work with and did what he said he would do.

Staff Chelsea and Kitty helped explain what needed repair and kept me up to speed on estimated repair time throughout the process.

Efficient. Explained everything after service. Went over recommendations. Very polite.

Horrible! More like "Ream One" instead of "Team One". I took the truck in for a brake failure warning and other unknown warnings on the dash. They kept it for a week and Robbie told me they would reimburse me for a rental car because they didn't offer them. They said they truck needed a small part, but could find nothing else wrong. All they did was reset was reset the warning lights which returned a few days after. It's been over two months now and NO part! Now Robbie says they won't reimburse me for the rental car either! The worst part is I purchased the extended all inclusive warranty which is almost $10k more! If you buy anything from these jokers you'll be more than sorry. You've been warned!

The salesperson was excellent he made the transaction so smooth and was very friendly and helpful thank you so much

My car was hit several years ago and repaired at Team One. The bond and paint started peeling around 2 months ago. We took it by and they got us on the schedule within a month and our car looked like new in 3 days after drop off. They were so kind in the Body Shop and so helpful. Fix it right up with no questions or additional charge ! The receptionist was super sweet too !

It was bad I drop off my car at 7.:30 in the morning for them to check it .Then at 9 am they told me what was wrong with it and said it would take 2to 3 hours to fix it after 5hours I had not heard from them.So I started calling them they were giving me the round on the phone so I went to the dealership and them they said it not ready.I got my car and this morning I took it to another place and they fixed it and I believe that the service people at team one never worked on my car . They are a bad business and I recommend no one to use them

I put my caddie 06 CTS over 4 months ago. Had to go buy a new car. Still not fixed. SMH Called over and over again.