Reviews
I bought a 2011 Chevrolet Cruze from here and I can't
I bought a 2011 Chevrolet Cruze from here and I can't understand how that saleswoman sleeps at night her knowing that she sold me a LEMON. OIL was blowing all over the engine and the exterior of my car. It was leaking oil really bad. I didnt even have this car but little over a year and. I had to get a new valve cover put on it and did the same thing. The car engine BLEW UP and I'm out of a car. I'll never go back here again.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Awesome
Bryan Stanfield was awesome. He was extremely professional and made sure I got the best deal possible. He made sure he got me in the vehicle I was wanting. It was a great buying experience. Will definitely be a repeat customer of Bryan's for future purchases.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Disappointed
I was not given a honest answer when I asked the price for a tire rotation- I was told $25.00 but the receipt showed twice that much ($49.99 or round about). Also, when I got back in my care I noticed the service person did not think it was important enough to add the little sticker to my window to show when my next oil change will be- I guess I will just have to figure that out myself. I was truly disappointed with this. Thanks.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I just left your dealer at 9.
I just left your dealer at 9.00 looked at a car for about 10 min ready to buy no help I guess y'all don't need my business this is the second time this happen nassia here I come
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Jeff, my name is Adam Swithin. I am the GSM here at Team One Chevrolet. I do truly apologize for not having a sales person available for you at that time! We don't open until 9AM, which typically a sales person is here 15 minutes early, but today he was running late! We truly do apologize! We strive to give the best customer experience in the market, and we hate that we were not able to assist you before opening to show you how great we are! My personal cell number is 815-685-0773. Please feel free to call or text me ANYTIME for an extra personal experience. We would love to help you in your vehicle search!
1st of all it was not before 900 it was 900 this is not the 1st time this has happened it the 2nd and the last. in closing people make your business good luck just remember your lot was open but don't worry I will not be back thanks for replying
Completely understand! It was one of those days where our staff was just running behind! We again, truly do apologize! Please feel free to reach out to me for help in the future, had you ever decided to shop with us again.
New truck
They worked to get me a truck I liked and a price I could pay.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sleazy
So get ready for the hocus pokus! Advertised price does not include a $4495 up charge. This is why car dealers have such a bad reputation!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Ron, my name is Adam Swithin, and I am the GSM at Team One Chevrolet. I completely understand the frustration with our addendum to certain vehicles. We do everything we can to assure that information is disclosed properly on each and every vehicle. Unfortunately on third party sites, we cannot control the output of information that they provide you; however, on our personal website chevroletofgadsden.com we include the package in each photo at the bottom, as well as a legal disclaimer that states we do have dealer added accessories. I do notice that you inquired from 3-4 states away from where we are located, which is why I made sure they included our addendum on our presentation of price and payments so that you had the MOST accurate and upfront pricing we could provide. Again, I apologize it was not to your liking, and I truly hope that these crazy times get the market back in line to the proper adjustments we are accustomed to giving on New Vehicles. Please email me if you have any further questions at adamswithin@greenway.com!
Repair service
They are not very responsive to calling and giving updates on repairs. Every time the service dept rep said he would call by a certain time, it would be either way past the time, no call at all, or when I would call because I didn?t get a call, his response would be ?oh I was about to call you?. I believe we are past the days of good customer service.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We initially had an issue with service performed at the...
We initially had an issue with service performed at the service department and left a complaint. However, Saturday morning, the next day we received a call from the GM, Kevin. (yes Saturday morning). Kevin explained some miscommunication and promised he would correct our issue the next week. That is exactly what he did. My wife and I are completely satisfied with results. Along the way mistakes can be made and I am glad there are dealerships like Team One to make sure their customers are satisfied with the end product. Excellent customer service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Chevrolet of Gadsden is a great place to purchase a...
Chevrolet of Gadsden is a great place to purchase a vehicle. Their service department has always serviced my vehicle and taken very good care of it. Very friendly and professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
GOOD UNTIL AFTER THE SALE WAS DONE
WE HAD A FEW ISSUES WITH THE CAR BEFORE THE SALE WAS COMPLETED WAS TOLD THEY WOULD BE FIXED TOOK IT BACK TO TOYOTA DEALERSHIP AND WAS INFORMED IT WOULD COST 500.00 TO FIX ISSUE WHICH I WAS TOLD THAT IT WOULD BE MY RESPONSIBILITY I THEN WAS TOLD TO CONTACT THE CHEVROLET DEALERSHIP I HAVE DONE THAT WITH NO RESULTS
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car