Santa Monica Audi

Dana Hall was my sales representative and he was amazing and stress free. Every part of my experience was positive including the financial representative, Chikh and George who reviewed the car technology. SM Audi is my go to dealership.

My RS Q8 needed a special battery because otherwise a warning light comes on. I was told I would get one in a few days and it has been over a month and I still haven’t been told you have it. When one pays almost $200,000 for a car something like this should be taken care of immediately.It is very annoying and makes me wonder what your service department does and is it any good.

Very pleasant experience! Everyone is kind, caring and willing to help, and I like the car!

Pack of thieves. Was charged a 20% ‘restocking fee’ for a part that turned out my wife ordered by mistake. I returned that part immediately upon pick-up when I realized it was the wrong part. Unprofessional staff, total scam of a place. Go ANYWHERE other than here if you are looking for an Audi. I’d give zero stars if I could. Scam artists.

I cannot say enough about my positive experience with Santa Monica Audi. From the moment I stepped on the lot, Joey and the entire team treated me with professionalism and respect. This was my third dealership visit and third test drive of this model. The first two dealerships left me very underwhelmed. When I visited the Santa Monica dealership, I was greeted immediately by Joey who is kind, energetic and knowledgeable. From start to finish, he treated me like family. I ended up walking away empty handed after the first visit because the only available model did not have all of the specifications I had hoped to find. Joey assured me that a model meeting my needs would be arriving in the near future. I never felt like he was trying to upsell me or sell me on something I wasn’t completely satisfied with. He assured me he’d get me the car I was hoping for and he did just that. He kept me updated on the delivery of my vehicle and kept in constant communication with me until the minute it arrived on the lot. His level of communication was truly impressive. He was committed to getting me my perfect car and he made the process seamless. Steve the technologist and Amy the finance manager were also wonderful. I have already recommended this dealership to friends and family and look forward to doing business with them for years to come!

Welcoming, friendly and listened to my wants and needs. Was not pushy, many times as a Latina I’m not treated as though I’m able to “afford” nice things. In this case I was treated like a person, no prejudgements. I loved the friendly staff you can tell service is of high priority at this location

I’ve been going to SM Audi for 15 yrs but this was my first experience buying a car from them. It was a great experience!!! They were very easy to work with and went the extra mile to make me happy:)

David did an excellent job in helping me get my car, with exactly the features that matter to me. He is friendly, efficient and very easy to work with. 10/10

Everything at this dealership is first class, its all about the experience. Having had ffamily members in the past work at dealerships I feel I have a pretty good perspective of what great customer service at a dealership is

Have always loved this dealership. I’ve bought 2 cars and serviced 3. Tim Bennet is the best. Has always treated me well with no BS.