Reviews
Retiree
Overall the experience at Trotter Ford-Lincoln was awesome. I went to the dealership undecided on the car I would purchase. My intent was to browse and take notes in order to make an informed decision. However, I encountered Mr. Pettigrew, a true salesman. After a test drive and tutorial session, I drove away in my Lincoln MKZ Hybrid the same day. The MKZ is the smoothest ride I have ever experienced.I am very happy with my ride. Margie Bell
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our Staff works hard to go the extra-mile for our valued guests, Margie! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Great Service
Kim Anderson and the people at Trotter are always the best. They are always very helpful and friendly and really go above and beyond to make buying a vehicle a good experience. That's why I will shop nowhere but Trotter Ford!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you!
Nice people
I bought a 2013 Ford Escape and am having a lot of trouble out of it. The people at Trotters have been very helpful and understanding.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your feedback, Brandy. At Trotter Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Could be better
Arrived early, so expected a small wait time, but not hour and half. Good job on oil change, but poor service time. Would be more effective if oil changes were done on certain days or set at certain times so customers can get in and out. Maybe more servicemen are needed. Any way to improve wait time would be greatly appreciated.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Apologies for the wait. Thank you for being patient with us!
Service
Fine! They did every thing I asked them to in a reasonable amount of time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank You!
GREAT FORD DEALER
WE LOVE TROTTERS. GREAT STAFF, WILL BE COMING BACK
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank You!
vehicle repair
I have not picked up the vehicle but trotter has always served me excellent
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank You!
Great Service
The staff was very courteous and efficient. This happens every time I bring my vehicle in. I can't say enough good things about the service department and the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank You!
Great Service
My air conditioner in my 2013 Edge quit working and I took it in, I was given a loaner vehicle to drive to work and the service dept had my vehicle repaired by the time I got off work. I always receive excellent service from the entire staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you!
Great repair job
Repair Shop managers very responsive to my needs and made a quick estimate. ordered parts nd called me within a few days. Took a little longer than I expected once I delivered the Truck to repair shop for repairs , but I had a rental furnished by Insurance company , so I was ok. Great repair job. Someone cleaned "most" of my truck after repairs , but left spots on passenger side that did not get cleaned. Overall it was a good repair - Thanks Trotter Repair Shop
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind feedback! We are happy we could take care of your body work needs!