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Lake Shore Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (224 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (224 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Mister

I've been a customer of Lake Shore Ford since 2007 and have never been disappointed. Kudos to Mike Cochran, want to purchase a Ford? Then see Mike he'll take excellent care of you. Remember the name MIKE COCHRAN he's the "the Man" to see for all your Ford needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Smooth and easy at home test drive CPO

Mark Ramirez and team were excellent to work with, setting up an at home test drive and purchase. Was looking for specific CPO inventory and financing, of which they had exactly what I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good Experience, Nice People!!!!

I purchased a used 2016 Highlander from Mike on July 2nd. I really enjoy the vehicle. Mike is an easy going knowledgeable salesman at Toyota. Your company is lucky to have such an associate. Kim made the whole check-out process a breeze. I am very happy with your facility.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good experience

Mike cocren was very polite and helpful. Good overall experience. Everyone worked very hard to help us. I would recommend anyone to stop in and take a look.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New Car Shopping

My salesman, Mark Ramirez, was so nice and patient . He explained all the advantages of buying a Toyota since I only have owned GM autos. My son had such a great experience at Lakeshore Toyota that I asked him to take me there to look at the new cars. Upon our arrival, Mark greeted us and asked what I would be interested in looking at so I showed him a photo that I printed from their website of the car I was impressed with but that one was already sold so he showed me the ones he had on site and I was drawn to a red RAV4 . I could not test drive it because I have cataracts and psoriasis effecting my eye site and waiting to have surgery soon. I sat in drivers seat to get a feel of the car and the ease of getting in and out - that was it I was sold. I purchased the car and my son drove it home. He has driven me in the RAV4 to do a few errands and it rides great - I am anxious to get behind the wheel myself soon and enjoy driving it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Take the anxiety out of car shopping

I hate car buying. It's nice to get a new car but the process has always been a scary uncomfortable experience. I always worry if I got a good deal and whether I was taken advantage of during the process. I didn't feel pressure to buy and was treated very well through the whole process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ford truck

Mike Cochran was a good salesman, waited way to long to find out they couldn't meet our price had to come back for different vehicle which still came in slightly higher then we wanted. But still happy with truck WAY TO LONG SITTING THERE WAITING even after filling out preapproval on line still had to do all again....why have app on line to begin with if not used.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Customer

My husband and I purchased a used Toyota from Lake Shore Motors one week ago. While everyone was polite and helpfull, our Sales Consultant, Mr. Mike Cochran was exceptional. He was a good listener and a good explainer. Without his help we may have passed on purchasing the car. My husband and I do not buy cars often so the experience for us was overwhelming. Mike was patient, calm and straight forward. Thank you Mike.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service , Thanks Mike C.

1st time buying a car at Lakeshore Ford and the Salesperson Mike C. was awesome. Test drove a 2009 Ford Edge and knew I had to have it. Great vehicle and very low mileage, couldn’t have done it without Mike C. Great personality and made the Car buying process run smooth. Will definitely recommend People to buy their next car at Lakeshore Ford with Mike C, snd his 5 star service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ford Explorer

Mike Cochran was our salesman. We were very happy dealing with Mike as he understood cars and our needs. We would refer him to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Richard, Thank you for the nice review! We are always happy to hear our staff did a good job.