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Lake Shore Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (224 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (224 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Review of Lake Shore Ford

Mike Cochran was excellent throughout the process. He was very helpful, he listened to our needs and we walked out owners of a new Ford Taurus!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for taking the time to leave us a review, Rich! It is great to hear that your experience with us and with Mike was a great one. We hope you enjoy your new Ford Taurus and if you ever have any questions, please do not hesitate to give us a call.

At Home Test Drive

The At Home Test Drive made my car buying process Simple, Quick, and Easy. It was wonderful to have the test drive from home. Shawn and Mike were great to work with and we will definitely be back for another vehicle and refer others to you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us such a kind review, Denise! I am so excited to hear that your experience with our new At Home Test Drive went well and made your shopping process easier! We appreciate your support and look forward to working with you again in the future.

Excellent service !!!

Charles was excellent/knowledgable and spent good amount of time helping us. Car was cleaned and washed upon pickup. They were friendly/honest people and would highly recommend buying in this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for taking the time to leave such a kind review, Jerry! We truly appreciate your support and hope you enjoy your new vehicle! Please let us know if you ever have any questions.

Toyota Camry/ Salesman Charles Jones III

My salesman, Charles Jones III, was very knowledgeable and attentive to my needs while I was shopping for a vehicle. His customer service was not overbearing and he listened to what I needed and was looking for. He was patient with answering my questions and assisting with the extras, amenities and warranties on my vehicle. I'm very pleased with my purchase!!! Thank you Charles!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Cheryl, Thanks for leaving such a kind review. We are happy to hear that Charles was able to provide you with an excellent experience in your search for a new vehicle. I will make sure to pass these comments along to Charles. We hope you enjoy your new Camry, and please let us know if you ever have any questions.

Best car purchase experience in Northwest IN

Lake Shore provided the best car purchase experience we've had in Northwest IN. Mike C. and Sean R. provided education and direction while assisting us with finding a pre-owned car. They treated us like valuable customers without pressure or attitudes that we've experienced at other dealerships. Thank you for the transparency. So glad we stopped in to look. Thank

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the 5 star review, Keith! We are happy to hear that you were well taken car of. I will make sure to pass these comments along to Mike and Shawn. Thank you for your support, and please let us know if you ever have any questions.

Ask for Mike C. great guy who will treat you right

Started vehicle shopping online and found a used vehicle at this dealer. The online coordinator gave me a quick and helpful call back. Upon arriving I met veteran salesman Mike C. he could not have been a bigger help and nicer guy. Super easy to deal with - focused on customer's goals. Once a used vehicle was decided on, Ben was a great help with my trade in. Then Peggy was wonderful help with financing. Together they all worked with Mike as a wonderful team to finalize the deal. Finally, I want you to know not all was completely perfect, but because of a 48 hour grace window, used car manager Shawn made things more than right. VERY satisfied customer. I recommend dealing with this dealership...and ask for Mike C. he'll treat you right.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the great review, Jonathan! We are so happy to hear that you had a great experience with us and that Mike, along with everyone else, was able to get you into a new vehicle. Thank you for all of your support.

Ford Fusion

I had went in there earlier in the week and dealt with someone I wasn?t too fon of, I came back and spoke with Maribeth over on the Toyota side and she was phenomenal, not pressuring into any car, and listened to what I wanted

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for leaving us a review, Katlyn. We are sorry to hear that your first experience with us may not have been so great, however we are thrilled that you met Maribeth, and she was able to make your shopping experience a great one! We thank you for giving us a second chance. If you ever have any questions or concerns please feel free to let us know.

Fj Cruiser

So I worked with Charles and Shaun on getting me a used FJ Cruiser and the buying process was great and I will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for leaving us a such a kind review, Greg! I will make sure to share your comments with both Charles and Shawn, they will be thrilled. We hope you enjoy your FJ and look forward to working with you again in the future! Thank you for your business.

Mrs. J. M. S.

Our salesperson was excellent. Mr. Stamper was friendly and very knowledgeable. We were extremely pleased with the entire experience.We felt that he was a very good listener. Therefore he understood our needs and wants.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for leaving us such a kind review! I will make sure to pass your comments along to Eric. He will be so pleased to see them. Let us know if you ever have any questions or concerns!

Retired Sox Fan

Great experience at lake shore the minute I walked in the door Dave Hucjabay greeted me with a smile, we hit it it off like we new each other for years. There was no pressure from Dave I told him the vehicle I wanted and everything went smooth from there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for leaving such a kinda review, Tom. Dave will be thrilled to see your comments. We love hearing feedback from our customers and are pleased to hear that you had a great experience with us and Dave.