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Hyundai of Cottonwood

(136 reviews)
Visit Hyundai of Cottonwood
Sales hours: 8:00am to 7:00pm
Service hours: 8:00am to 4:30pm
View all hours
Sales Service
Monday 8:00am–7:00pm 8:00am–4:30pm
Tuesday 8:00am–7:00pm 8:00am–4:30pm
Wednesday 8:00am–7:00pm 8:00am–4:30pm
Thursday 8:00am–7:00pm 8:00am–4:30pm
Friday 8:00am–7:00pm 8:00am–4:30pm
Saturday 8:00am–6:00pm Closed
Sunday Closed Closed
New (928) 239-3472 (928) 239-3472
Used (928) 239-4574 (928) 239-4574
Service (928) 239-3436 (928) 239-3436

Reviews

(136 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Ineptitude at its finest

I know I will never be back there to buy a car in any way, shape or form because of my location. Regardless, I recommend people stay away. I would not care if they had the best deal on the planet. I plan on slamming them in the dealer reviews as well and in any other forum that I can for them to fully grasp how they completely bumbled this transaction. Not 100% sure where the failure happened, but they need to be held accountable. I wish we could have just walked. If there would have been another exact car even another 100 miles away, we would have.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We acknowledge your review and are currently looking into the events you’ve detailed.

Exceptional Service!

I reached out to the Sales Team as I was hoping to trade my car in for an older yet most reliable one, to lower my monthly payment. Both Charyl & Paul were most kind and professional! I didn't know much about this process and was somewhat intimidated by it. However, from the moment Charyl first reached out & through several phone conversations, it became quite an enjoyable process. I now understand the bigger picture #s wise and will definitely contact Charyl & Paul if/when able to proceed with a larger downpayment. I was willing & preparing to drive up from Phoenix. I encourage you Valley residents to give them a call when you're ready to purchase a wonderful used or new vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello Billy and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Regards, Hyundai of Cottonwood Team

They sold me a lemon that within the first month it

They sold me a lemon that within the first month it needed a gas tank and axel. Then within 7months needed a new engine and that took 2 months to get my car back and when I got it back it turned out they neglected to actually bolt the new engine on the motor mounts. It was literally just clunking àround in there Everytime I accelerated and stopped. Then I needed to get new CV boot. Also had to get the hood struts replaced because they sold it to me like that where the hood would not stay open. Of course there was no spare tire or Jack inside the compartment in the trunk but I didn't notice that for a year till I needed it. Each time I got one of those things fixed it cost me $100 deductible so yes I had the extended warranty but every single time I got one of those things fixed it cost me $100 and there were other things that I just didn't list here or I would be going on and on. Recently I took it in to get a security recall fixed on it and now my turn signals make it weird noise every time that I flip it to the right I work two jobs I don't have enough time to have to take it in again every time that I get it back from them because they've made some sort of stupid mistake. I hold my breath and just hope for the best every time I have to take it in there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

New car sdk41@comcast.net

Great experience very professional. From an e mail inquiry about a vehicle that was answered twice within an hour. To buying the car the next day. Paul and Cheryl were top notch from start to finish. Great people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Regards, Hyundai of Cottonwood Team

Great customer service.

Great customer service. Jeff Muro makes you feel like you are family. Very informative technically as well as automobile knowledge. Knows the automotive industry well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Don, hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Regards, Hyundai of Cottonwood Team

Great buying experience.

Don’t buy a car from anyone but Jeff Muro. He makes buying a car fun and he knows what he is doing. He also helped program all the settings in my new car. Thanks Jeff and go Chiefs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Lynn, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Hyundai Of Cottonwood. Please feel free to contact us if you have any questions about your new car. Regards, Hyundai of Cottonwood Team

Needs a professional staff

the sales representative Wyatt was very unprofessional, I went looking for a car for my girlfriends friend. we tried to get her a new Hyundai but it didn't workout, during the process I was trying to explain to her what was going on as her friend because this was her first time and Wyatt told me to shut up as he got this, but what he didn't know was he was pushing her into the deal and she didn't like it so I tried to stop it the as I told him it just wouldn't workout he laughed in our face and said "whatever"

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Caleb, we are not pleased to hear of the incident you described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Regards, Hyundai of Cottonwood Team

Great Buying Experience

Fantastic buying experience. Debi Velo and staff made the buying process easy and painless. I got a terrific deal, and I am very happy with my 2022 Hyundai Accent. Everyone was so helpful and courteous. One of the best car dealerships I have ever done business with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your feedback regarding your experience at Hyundai Of Cottonwood and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Regards, Hyundai of Cottonwood Team

My new car

I have been wanting a newer car for awhile. I knew when my son went to work at Larry Greene Hyundai that he would find me just the right car, and I was right!! The entire team was great, friendly snd fast . Everyone involved made buying my car a pleasant experience . I will certainly tell everyone to go to Larry Greene and check out what they have to offer and say hi to Ryan and the rest of the team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Lynn, Hyundai Of Cottonwood would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Regards, Hyundai of Cottonwood Team

Great dealer that treats you like family

Larry Green Hyundai manager Steve and salesman George worked to get my mother in law into a new car. I would strongly recommend this dealer to anyone looking for a new or used car. They will treat you fairly and work to make you a happy customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for this amazing review! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Hyundai of Cottonwood Team