Reviews
Big thanks to Teddy C.
Big thanks to Teddy C. at the Long Lewis Florence location. He was knowledgeable, honest, and ensured that my buying experience ran smoothly!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much for the 5 star review, Eliza! :)
Service
They done everything that they needed to do so Thank you too the entire team. I looked forward to do all my service needs. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks so much for the 5 star review, Bubba! :)
Great service
I highly recommend the service department and the quick lane. I would not get my vehicle serviced any where as long as I have a choice
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for the 5 star review, Gayle! :)
Thank you Jacob and everyone at Long Lewis Thanks
Jacob did an excellent job of taking care of the service appointment for my Ford Fusion ! He also made sure that I was taken care of while my car was in the service shop . My thanks to everyone at Long Lewis Ford Muscle Shoals for a pleasant experience !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much fort he kind review, Patsy! :) We look forward to another opportunity to assist you! :)
Excellent service
Excellent service. Tracy sales agent was very patient and personable. Multiple options were presented and the signing process was made very simple and most convenient for my work schedule
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate the 5 star review, Jeffrey! :) Thank you for taking the time to share with us about your recent experience. We look forward to seeing you in again! :)
They'll find you what you want.
Was looking for something with more room than our 20 Fusion. Found a 20 CPO Passat R-Line that fit the bill perfectly. Everything was quick and easy. We've purchased over a dozen vehicles from them and never had any issues. Great to deal with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
What an awesome review, Phil T! :) Thank you so much for taking the time to share with us about your experience! We look forward to another opportunity to assist you!
Great place to purchase vehicles
If you are looking for a new or used vehicle this is the place to check out. I just leased a Ford Edge and my experience was great. Great people to work with. Ask for Joann Osborn you will be glad you did. She is fantastic to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for the 5 star review, Randy! :) We appreciate your kind words and we look forward to working together again! :)
6 weeks
I don’t give a five star review rating Long Lewis had my car for 6 weeks and when they called me they said it was nothing wrong with my car after having it for two weeks. I told them it needed a fuel Pump and of course after checking it did. I always had to call them and wait on them to call me back 3 or 4 days later it was a headache. I asked for a loner car they didn’t give me one so after me calling daily 6 weeks later they finally got my car fixed. Everyone was nice but no one was in a hurry to fix my car. I won’t be using them again.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Yuvonia - we're terribly sorry for the experience you had with our Service Team. While this is not the kind of impression we would ever wish to leave with a customer, we hope you understand the opportunities we had to overcome while coordinating with your third party warranty company. We strive to have vehicles in and out of our Service Department as quickly as possible without compromising the quality of the work. At times, that just takes longer than we would like. :( We do appreciate you taking the time to speak with our Service Manager, Jeff Peck, about your experience and were pleased to hear that he was able to resolve your concerns. We hope you will come see us again if you can be of assistance in any way. Take care! :)
Mustangs
I went to buy 2 mustangs, one for me and one for my daughter. Derrick Green at Long Lewis is the only dealership/person who took time to find me exactly what I wanted and got the vehicles here. He had to search but found me the 2 mustangs we wanted. Very helpful and staff is so friendly. Thank you for a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for the 5 stars, Amy! :) We appreciate the kind words and will be sure to share them with Derrick and the rest of the team. Take care and come back! :)
Minor beetle issue
Called to make an announcement for v-w-beetle. I was in same day minor issue, everyone was friendly, explained in detail with not having to leave my beetle overnight. I haven’t ever gone to Long Lewis but is an amazing staff. I found they want you to be happy with any service they offer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Awesome review, Mary! :) Thank you for taking the time to share with us about your experience - we hope to see you in again! :)