Long-Lewis Ford of the Shoals

I took my Explorer for a water pump I had it fixed in 2 days The service department was great a very friendly and helpful staff. I would definitely recommend Long-Lewis Ford of the Shoals for service. The price was great!!

Went to pick up my truck and the check engine light was on. After just paying a $2900 repair bill no way this should have happened. Totally unprofessional in my opinion. After they looked at my truck for over two hours they told me I would have to leave it. They did fix it with no additional cost and so far my original is seems to be fixed. Just not happy that someone wasn’t do their job and catch a engine light and find out why it was on.

Had my 2018 Lincoln MKX in for a recall for front brake fluid lines to be replaced. Jeff was very professional and helpful in handling the transaction. They picked up my car at my home and left me a rental. Repairs took a couple of days. When my car was returned to my home after the repairs were completed, it was cleaned up inside and out, now that’s great service. I highly recommend Long Lewis of the Shoals.

Service was quick and job was completed correctly. Couldn’t ask for any better job. I recommend Long Lewis to my friends and family all the time.

PLEASE READ I don’t even know where to start with the atrocious behavior of the employees and management of this location. Caleb and I started our journey here looking at a Porsche Macan they had on the lot. Our sales person was Dustin. It was a nice car but not for us. We then started looking at a 2020 Ford F-150. We noticed it was dirty and uncleaned from the previous owners. We fell in love with the “certified” pre owned truck” and decided to buy it. We were assured it would be cleaned up before it was sold. Fast forward a week and we start to notice some creepy crawlers in the vehicle. At the same time we noticed the front plugs didn’t work. We couldn’t use the USB adapters. We contacted the sales person and got in to have the car maintained. After a quick look over their “professionals” determined something had spilt onto the engine and gotten into the electrical and damaged it. Ruling it as our fault. At this point we had had the car for MAYBE two week it was physically impossible for it to be out fault. It was also determined that the roaches were our fault although I have picture and video proof that the car was sold with the bugs. We were assured the issue was taken care of before buying. After quite a fuss they decided that they would replace the part and do the maintenance. We were informed by Eric the general manager that they were short staffed and had been cutting corners and he apologized. All handy until the oil change notification pops up a few days later. Again we call and they are “pretty sure” they did and oil change but would do another just to be sure” which just tells me it was never done or they honestly had no idea. We are still in the process of waiting on the part and have to move to Hoover Alabama for my job. Luckily there is a location down here. Well we start calling to check the status of our parts and when we can get the oil change and miraculously THEY ARE NEVER THERE! who knew that Dustin and Eric were such busy people that they couldn’t bother to take care of the customers they are actively trying to screw over. After WEEKS of Caleb trying I call myself from my phone and low and behold Dustin is available. He was rude and short and absolutely not helpful. We were told that the part we needed was sent to Hoover. We called Hoover they didn’t know anything about it. Finally I get in touch with someone at Hoover and he said he has the part but doesn’t know why or what it’s about so we tell him. At the same time the drive shaft on the truck is acting up and we are trying to get in touch with someone about it. Early in this process we were told we could trade out of the car with no problems. Caleb loved the truck and wanted to keep it. Now that it’s problem after problem and no one is actually trying to help de had determined he wanted far far away from this car. We start looking in Hoover and he finds one he likes. They quote a trade in leaving us with $7k negative equity. We call the muscle shoals to let them know we are just going to trade out and are informed they will over trade in for a partial amount leaving us with $5k negative equity. Which is INSANE to me. They neglected their duties and falsely sold us a truck that has been nothing but problems. They ignore our calls and pleas for solutions. I’m at a complete loss.

I have done business elsewhere, but I will not make that mistake again. I have seen time and time again this dealership. i live in Nashville but make the trip every time. Ask for Joanne, she has been who I have dealt with for a long time.

When it comes to purchasing a new vehicle there is not another dealership I would trust after my experience. Yes, you may be looking to shop around to find that lucky deal. However, my time looking was wasted. Long Lewis provided by far the most competitive pricing but also the most personal customer service I have experienced. The Long Lewis team ensured my purchase on a F150 went smoothly and that I was always updated on my order status. They even delivered the truck directly to my home the day it was received from the factory. We have all heard the horror stories during COVID right now and I can confidently say those are nothing but myths at Long Lewis!

Very pleased with my purchase at Long Lewis of the Shoals. The salesman, Neil Bergman, was very helpful. The closing was easy and there were no surprises. The final price was exactly what I expected.

Pleasant experience with very friendly staff and the whole process was faster than in the past. The deal more than met my expectations, not to mention the quality of the products they represent!

simple car deals no crap.. no hidden fees.. long lewis mitsu.. amazing.. GORDON AND JEFF AND TODD are the best three at LONG LEWIS.. FAST EASY