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Lookout Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (218 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (218 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Service from all

Great Overall Service and Help. Mason Allen was my sales representative

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New Ford Escape

Leased a Ford Escape from Erik Swicegood and Ed Haggerty at Lookout Ford. They found the vehicle I wanted at the price I wanted. Would definitely recommend!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Review of Lookout Ford - Outstanding

It was easy and friendly staff. Excellent selection

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best Car Buying Experience Ever!!!!

We were interested in purchasing a new Explorer but were unsure about models, options or colors. Lee Midgett skillfully guided us through the process with his patience, knowledge of the product, and professionalism. At no time did we feel pushed or that he was just trying to sell us a car, but he did make us feel special and that he was looking out for our best interests. Lee and Jonathan Griffin were prompt and honest with the price negotiation process and we were more than satisfied with the outcome. When we took delivery, Lee Midgett spent a lot of time making sure that we had a good understanding of all aspects of driving and operating our new Explorer. In summary, it was our most pleasant, satisfying and professional car buying experience ever!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Car dealership done right!

Wayne and Jonathan were excellent. Their willingness to work to get us in the vehicle we loved made the whole buying experience fun and pressure free. Thank you both!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ford Escape

I've dealt with these folks several times and always had a good experience. Recently upgraded from a Focus to an Escape with Erik Swicegood and Ed Haggerty. Would definitely recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ford Fusion

Purchased a certified pre-owned Ford Fusion from Erik Swicegood and Ed Haggerty. We're extremely happy with the vehicle and the deal we received. Customer service was outstanding, would definitely recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Eric and Shelly, thanks so much for your positive feedback! Hope you guys are still enjoying the Ford Fusion! I will let Erik and Ed know you were bragging on them! :)

Great Sales Team!

Went into Lookout Ford this week, to find wife another car to replace older car. Well thanks to Wayne and Jonathan, not only did I get my wife a new car, but was able to get my son an affordable used car! The sales staff are friendly, helpful, and make you feel like part of the family! They will continue to receive my families business for future sales and service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

J Twiggs and family....thank you so much for your Service to our Country! Thanks too for being a faithful Lookout Ford Customer! Since this review you have bought another FORD for the driveway...a 2015 F-150! Thanks again! FOCUS, FUSION, F-150 FAMILY!

great experience

visiting a friend in Morehead City and went in to look. Found the perfect car. Chip and Jonathan worked out the details. Couldn't be happier. Highly recommend these folks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

SJ, Thank You so much for your positive feedback! If we can help you in any way in the future please let us know! Thanks again! - jonathan griffin; sales manager

New car!

Had no intention of buying a car but left with a new Mustang. Chip Lambert made it easy and the paperwork and everything only took a little over an hour. Got a bumper-bumper warranty all within my budget. A first class buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for your positive feedback taljr from Virginia! We are so happy that you were able to get your new ride and even protect it with bumper to bumper warranty...ALL within your budget! Thanks again....please let us know if we can help in the future. jonathan griffin; sales manager