Reviews

3.6 out of 5 3.6
211 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    October 30, 2018

    LOOKOUT is right. These ppl will rip you off. Told me it would be $810 to replace two hoses for power steering fluid leak. Are you f#$king kidding me.... Got it fixed at Port City Motor for $100. Lookout Ford of Morehead City, you should be ashamed of yourselves!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Donna, we always strive to do 100% for all of our customers so we?re extremely disappointed to hear of your negative experience with us. We take our c...ustomers? comments seriously so we hope that you?ll give us a call at (252) 247-2132 so we can do our best to try and resolve this matter to the best of our ability.

  • 2.0 out of 5
    October 19, 2018

    Had scheduled maintenance and recall issue. Appointment was at 9am and had expressed I needed Transportation to get my other vehicle. Waited and the driver... came back and had been back for almost 45 minutes before service lady checked to see what was the hold up. So after a hour and 15 minutes I get the ride. Dealing with Ford Service is a royal pain.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn that you ...had anything less than a stellar experience with us. If you?d like to discuss this matter with one of our staff members, please give us a call at (252) 247-2132 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon.

  • November 21, 2014

    Buying a car at this dealership was a very nice experience. Searching for cars can be a very trying experience and Lee Midgett made it very easy, quick... and fun. He offered water, pop corn, and reading material while we waited and anything to make us more comfortable. He also explained all of our questions in detail so we understood everything. Past experiences have been long and drawn out but this one was easy and i honestly felt like i was at home. Thank you Lee.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 23, 2018

    I had an excellent experience. Everyone was cordial and extremely helpful. They understood my situation and made it happen. I would highly recommend this... dealership. Thank you Chip and Jon.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 17, 2018

    The sales consultant I dealt with, Wayne Duris was outstanding. No pressure, answered all my questions to my satisfaction. Still assists me with my questions... regarding my truck.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    May 2, 2018

    I was treated very poorly. I try to make a deal on the car and I was told if I didn’t have money I shouldn’t be looking for a car.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    November 24, 2017

    Salesman Nick was knowledgeable. No pressure. Stayed late on Saturday to finish deal . Nice people.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 2, 2017

    I recently purchased a Ford Explorer from Lookout Ford and my experience could not have been better! Our sales rep, Tracy Merkley, was very efficient throughout... the whole process!! He was very knowledgeable about the vehicle that we were purchasing and answered any questions that we had. I would highly recommend this dealership to anyone looking to purchase a vehicle!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 20, 2017

    Overall great people really nice and helpful would recommend them to anyone thanks lookout ford for all of your help

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 22, 2015

    Chip Lambert made the buying experience quick and smooth! The entire staff was friendly and welcoming.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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